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dBissell wrote on 14 August 2017

Ten months to decline my claim

Great insurance product but should have had £65 cashback, chased this up twice and then 10 months later they declined it saying I had received cashback from another source! I only used Quidco for my pet insurance and didn't go via anywhere else. didn't challenge but won't go through them again on Quidco. length of time taken to make a decision is far too long and not good service and certainly not an incentive to go to More Than again.

Overall rating 3 stars

tronads wrote on 09 May 2018

MoreThan insurance, LessThan satisfied.

Purchased MoreThan Pet insurance, tracked immediately as "MoreThan", and then 6 months later got declined. Claim raised and it then was reclassified as "MoreThan Pet Insurance". Several months later, claim declined. No reason given. To say I am pissed off with MoreThan is an understatement. Very likely they have lost my custom forever/

Overall rating 2.5 stars

mDye38879 wrote on 05 June 2018

Disappointed- Didn't track at right amount then declined

I have used More Than we a previous pets and always been pleased with the service. I decided to switch to them from another provider for better price and £50 cash back as a bonus, purched at the start of Feb, only tracked at £1 and did not appear as a different line as it has done for the home insurance I purchased later. It has now been declined so having to put a claim in. It is a genuine new policy. I have not cancelled so can't understand why it has not paid or taken so long. Reading the reviews this is happening to many people

Overall rating 2.5 stars

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Overall rating 2 stars

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