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user1180456 wrote on 03 October 2017

Origin Broadband

Product order appeared smooth but had to phone them a couple of days before switch over that my router had not arrived, it turned up on the day of switching over, I'm not convinced it would have got there had I not reminded them. Service has been reliable, but the asus router they sent just would not work well with my canon wireless printer, so reconnected my old router instead. My main gripe with Origin is that they refused any cashback via Quidco even though I placed my order through Quidco in one transaction and did abide by the terms and conditions. Quidco were unable to get an explanation from Origin as to why my cashback was refused.

Overall rating 3.5 stars

pwilkie wrote on 22 June 2017

No cashback after 6 months

The process of switching to Origin was fairly straight forward, but did have a few glitches along the way. They're clearly a small company who are trying to build a market presence. They're on a learning curve. Now that I'm with them I've no complaints. Internet connection has occasionally gone down but I don't know if that's their responsibility. Cashback has not been paid 6 months after signing up to them which seems to be very poor. If I'm honest I guess it'll never arrive, in which case the most cost effective deal would have been elsewhere.

Overall rating 3 stars

johnboyinsole wrote on 05 June 2017

Average but friendly

Took a month to get connected, with minimal communications. Customer service friendly and helpful but spent average of 45 mins on hold each time I called. They won't call you back either. 6 months later and cash back still delayed. Good prices but not worth it for the hassle unfortunately.

Overall rating 3 stars

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Overall rating 2 stars

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