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user1630149 wrote on 29 March 2017

Perfect

I used parcelhero often, the service is great, prices are good and the cashback tracks faster than any other parcel company on here.

Overall rating 5 stars

dsneath wrote on 18 April 2017

Useless Cowboys

I don't know how people can give these cowboys more than a star. It sometimes tracks but mostly you have to put a claim in. They charge you extra to use paypal etc. When they lose your parcel they bombard you with lies and try to drain you to avoid paying out compensation. Go with professionals

Overall rating 1.5 stars

hampshireman wrote on 26 May 2017

WARNING - do not use

They failed to collect parcel on the day, I waited in all day for them. However, this is the problem, they will charge you £6 to rebook a collection or to cancel. It doesn't matter whether it is their fault or your fault, they will still charge £6. What is strange is that they don't even dispute whose fault it is, they just simply refuse to do anything unless you pay an additional charge.

Overall rating 1 stars

Overall rating 2.5 stars

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