Cashback is not paid on VAT, delivery charges and any other additional fees, occasionally some may pay cashback on the full basket amount. When a minimum spend threshold is required to be eligible for cashback, retailers do not count VAT and fees in the total spend amount.
Cashback can be earned simply by clicking through to the merchant and shopping as normal
Cashback is available on genuine, tracked purchases completed immediately and wholly online
Purchases at this merchant should appear as pending within 24 hours. They will remain at this status until the merchant confirms the purchase is eligible for cashback. Once this happens your purchase will reach the ‘confirmed’ status on your account
The vast majority of transactions from merchants track successfully, occasionally a transaction may not get reported. If you believe this to be the case, please submit a "Missing Cashback" claim within 45 days of the transaction
Cashback may initially track at a lower or higher rate and update to the correct rate on confirmation
Cashback is not issued by the merchant. If you have any queries regarding cashback or payments, please contact Quidco Customer Support directly and not the merchant
Even though we do our best to keep the information on this page up-to-date, it may be out of date from time to time
If you purchase products across multiple cashback rates in one session, the lowest rate will track against the full 'basket' amount
Cashback will only track if the merchant can track your purchase to us. This means that you must click the 'Get Cashback link', go straight through to the merchant website and make the purchase in the same session without exiting your internet browser
The merchant reserves all rights to take action (including legal action) as is considered necessary in its sole discretion in order to prevent or redress any fraudulent or otherwise unlawful use of their website
The cashback offered is only available as shown at the time and the merchant reserves the right to withdraw their offering at any time
Cashback rates are subject to change and may increase or decrease at any time
DON'Ts
If you apply an additional discount that reduces your overall purchase price, this may cause your cashback to be declined or reduced. e.g Voucher codes, student discount, staff discount
If you pay for your purchase using gift card
If you purchase a gift card & gift vouchers
If your purchase is not fully completed online
If you participate in any other offer/ promotion that is not covered in the retailer Cashback rates
Helpful Information
Shopping PetPlanet
PetPlanet is one of the UK's leading online pet shops, with over 4,000 products online.
PetPlanet
Important things to know
Please note that while the vast majority of merchants do pay cashback on the full basket price, occasionally some may only pay cashback minus VAT, delivery charges, card payment fees, surcharges, taxes and any other additional charges
