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helenrace wrote on 05 December 2016

Quidco paid me not the Post Office!!

This broadband deal was marginally better than others when I was due to renew my contract. The cash back deal nudged it into first place, but I wish I'd gone elsewhere. As this is the cash back site, I'll review based on this: The purchase tracked, but confirmation was delayed not once but twice, with no anticipated date of progress. Fed up with waiting months and months, I raised a query with Quidco and THEY have paid my cash back whilst they wait for the Post Office to put their hand in their pocket!! My advice - don't use them. This frustration on top of a patchy and slow broadband service (google them and do your research) means I'm stuck with a sub par service, and had to chase the money I was owed. Pay a few more pounds and go to someone more reliable. I won't be using them again.

Overall rating 3 stars

grumpus wrote on 27 March 2018

Avoid - and not just for cashback issues

I would recommend a quick Google for info on any broadband provider before taking the plunge and signing up. Do so and you'll find that all elements of the Post Office's broadband service take a panning in customer reviews, and this has been justified in my experience too. I wish I'd had the foresight to investigate before signing up with them. My issue with the cashback stems from the fact that they misinterpreted my initial order which was tracked through the website here, so they cancelled it and automatically re-registered it for me. Now they're refusing to tie the two together and pay the cashback. I had no choice in this. So for customer service they're poor, for cashback issues they're poor (I'm about to raise my third complaint on this), and the broadband service is poor. Please avoid!

Overall rating 1 stars

Maijay wrote on 30 January 2017

Cashback refused

Took advantage of the £40 cashback offer but it was refused even though I'm a new client.

Overall rating 1 stars

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Overall rating 2 stars

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