Delivery Charges and Poor Customer Service
I recently purchased gift vouchers for calendars and magic mugs, having purchased calendars for several years from Printerpix without issue. I completed my order for calendars and then went to complete my magic mug order, only to be advised that delivery costs would be £16.95 for 4 mugs, in addition to the cost of the voucher, effectively doubling the cost. While I expected to pay a delivery charge, to be advised of this high charge, at such a late stage in the purchase, was disappointing. I called Printerpix to query the charge, only to be told that the delivery charge was correct. The customer service I received was very poor, a representative promised that a manager would call me back to discuss cancelling my mug order, they never did. I won't be using Printerpix again.