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Reviewer's avatar

BorderReiver2000 wrote on 01 September 2017

Excellent customer service

I had heard about Richer Sounds'excellent customer service and was not disappointed when I purchased a TV from them. I was even more impressed with the way they handled a problem that showed up on the TV just a few weeks later. I do believe that they stand by their motto of wanting you to be a customer for life. Having read other reviewers tales of the in-store cashback not tracking, I did not hold out much hope to get any. However, it tracked and was eventually paid - so a bonus on top of the excellent service. I think that they may have another customer for life here ...

Overall rating 4 stars

shropslad wrote on 19 June 2017

In Store Cashback

High end Tv bought in Jan. Finally got the Cashback through. Takes for ages, but good things come to those who wait!

Overall rating 4 stars

Reviewer's avatar

bullyr wrote on 13 April 2017

They don't pay out!

Waited over 4 months. Cashback declined. Won't tell you why, and you're not allowed to ask them why either!! Real pity as this retailer is excellent, but don't expect to be paid out.

Overall rating 3.5 stars

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Overall rating 2.5 stars

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