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visibaba wrote on 11 November 2016

Dont depend on cashback - read ALL the reviews first

Had to fight for honesty. If you're , patient, persistent but polite, you just might be lucky, many have not been! Make sure you read ALL the reviews to get a full picture. They're still showing irrelevant (3yr old) review at top of page, all the other 14 are negative. Product, price and promised cashback are all fine; actual cashback is a farce. Purchase date: 8/1/16 , tracked immediately, but at £35 not £45. Submitted claim: 11/1/16 for 'incorrect amount' Quidco actually send claim to Saga 20/2/16 (30 days after policy commencement) 13/5/16 (3 months later) nothing yet, so sent 'nudge' to Quidco. 28/9/16 (another 4 months) claim rejected , 'tracked at correct amount' . 16/10/16 calmed down, then complained politely but firmly: £35 is not 'correct amount', someone is not being honest and it's not clear whether it's Quidco or Saga; feedback shows many similar problems and they should show most recent review first, not 'best' first; perhaps A.S.A. should be told about false advertising from Quidco or Saga, and/or failure to honour advertised cashback? 2/11/16 'resolution found' , extra £10 confirmed . No explanation at all. The lack of any explanation at any time, and the time delays involved, imply a wish to avoid honouring their promises, and/or hope the customer will give up, on the part of both Quidco and Saga. This sort of farce ruins the reputation of both Quidco and Saga. I do hope they take heed of the reviews, advertise honestly and explain themselves better in future.

Overall rating 5 stars

user1928152 wrote on 07 July 2017

Tracked but payout declined, no reason

Tracked but payout declined, no reason given. I only spotted after 3 months (just) and the quidco screen says too late to raise the issue now. Clicked through from quidco to buy simple home insurance from saga, all completed on line, no other discounts or specials, tracked, cannot see why they would decline it.

Overall rating 3 stars

8hav wrote on 17 February 2017

Don't bother

I have had both Home and Car insurance declined for no apparent reason. Yes I met all the terms and conditions. Do not base your renewal for car or home insurance based on this cashback as it will be declined!!! Not dependable, and won't be renewing with them next year,

Overall rating 2.5 stars

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Overall rating 2.5 stars

Read about what our other members have experienced with Saga Over 50's Home Insurance