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mflint wrote on 24 September 2018

Very happy so far

I opened a Junior ISA for my two kids. Needed to speak with Scottish Friendly twice on the phone (once before opening the accounts and once after). Both times the phone was answered quickly, and they were very helpful. Website is decent. Their iOS app is also decent, which is surprising because I hadn't heard of Scottish Friendly before, and incorrectly assumed the app would be awful. Cashback is tracked but not paid yet. I'm very happy, and would recommend. Update: 6 months after purchase, the cashback still remains unpaid. Humph.

Overall rating 5 stars

user3749390 wrote on 28 September 2018

Cash back unpaid

I opened an ISA and as a new customer, an offer of £55 through quidco was included. The cash back tracked but no payment has been made, further to this-after 45days raising a query can no longer be raised by Quidco to look into this. No cash back. Unhappy customer

Overall rating 3.5 stars

user1657345 wrote on 21 August 2018

Not as expected

They declined car back but when I contacted them they said it will be paid once my policy reaches the value of the cashback. In the original offer it didn't state this and either way, they can't just magically reinstate it once they have declined it. Furthermore when I raised it they told me they'd charge £50 to cancel the policy. Very misleading.

Overall rating 2 stars

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Overall rating 3 stars

Read about what our other members have experienced with Scottish Friendly Investment ISA