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marieanna1812 wrote on 01 April 2019

Avoid Like The Plague

The worst internet shopping experience I've had! Bathroom suite didn't arrive despite a £39.99 extra delivery charge & being told it was out with courier. 3 weeks later money not refunded. Toilet cracked when it eventually arrived & fitted. Customer service horrific. Over 3 days of trying to resolve issues I spent over 3 hours on hold waiting to speak to customer service. Written complaint not acknowledged. Numerous requests to speak to a manager ignored. In total the bathroom cost almost doubled, due to Soak.com's incompetence. Finally to add insult to injury Quidco cashback declined. In summary - Bathe in a stagnant pond before shopping with Soak.com

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