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user1163756 wrote on 08 August 2017

Unsuccessful claim

I've holidayed with Thomas Cook quite a few times and not had a problem with the holidays. Unfortunately my cash back was declined and then unsuccessful when I made a claim with no further details given or reason. Poor experience.

Overall rating 2.5 stars

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spinky1970 wrote on 18 September 2017

Declined cash back !!!!

Found the holiday we wanted on Thomas Cook's website which was easy to use and well laid out , with the payment options that we needed...result....and on top of that quidco cash back yeyyyy. However cash back declined and after raising a claim declined again. We fly out Monday so no reason to decline at all.

Overall rating 2.5 stars

finlayg wrote on 01 September 2017

Don't expect the cashback

I've had cashback from Thomas Cook Airlines successfully before however the package holidays just forget it. 6 month wait and eventually declined, no specific explanation just a big list of possible reasons and a shrug from quidco. If you're expecting a sizable cashback sum don't get your hopes up.

Overall rating 2.5 stars

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Overall rating 2 stars

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