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simplydevine05 wrote on 14 June 2017

Disgusting behaviour from Thomas Cook regarding cashback

Our holiday was only booked with Thomas Cook rather than another holiday company due to cashback being available. We have booked with them previously and they were very good. With regard to the cashback, it did not track, a claim was submitted and they have declined it saying they cannot find any trace of the purchase. Correct details were supplied to them and the holiday has been paid for in full.

Overall rating 3.5 stars

swalklett8625240 wrote on 17 July 2017

Did Not Pay

Cash back was tracked quickly however they ultimately refused to pay. Stated that I had used an employee discount code which I had NOT I am not an employee and neither is anyone I know??? Confusing??

Overall rating 3 stars

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gMullinger wrote on 27 April 2017

No cashback despite buying £1600 holiday :-(

Love Thomas Cook but disappointed that cashback did not track despite holiday being paid in full before final payment date. Not good service from Quidco on such an expensive purchase.

Overall rating 3 stars

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Overall rating 2 stars

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