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vickem wrote on 19 July 2017

They do not honour their offers

Bought 4 shirts which are a great fit for me and pretty nice designs too ! Like so many others on here, cashback (and subsequent appeal) declined without further comment. I dislike dishonesty in companies and so won't be buying again - makes me wonder what'd happen if I had a customer services issue with a future order. They've lost me for the sake of a couple of quid.

Overall rating 3 stars

williampinchard wrote on 18 July 2017

Experience following 1st time order with this retailer

Very happy with the suit I now own and in store experience however, I am disappointed with my experience related to my cashback claim and therefore the amount that I budgeted for my suit. I have been declined cashback for my order twice (initially and then in my declined claim). They say that they cannot cross reference my quidco reference to my TM Lewin order reference. I definitely ordered via Quidco, received tracking confirmation and I own the suit from the transaction.. As the cashback was fairly generous I'm especially disappointed with the service I have received from this retailer and feel compelled to leave my first retailer review on Quidco.

Overall rating 3 stars

alicarter wrote on 19 July 2017

Cashback refused

Good products and packing, reasonable delivery time, however had some delays in making an exchange. Haphazard customer service couldn't find the return even though signed for, however sorted in the end. Cashback was refused, nonsense reason that my order number was wrong. Possibly due to the exchanged items or because they were on offer/promotion. Pretty much everything is on some kind of permanent offer (you are mad to pay full price) so assuming cashback refused for this reason, then it is pretty pointless!

Overall rating 3 stars

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Overall rating 2 stars

Read about what our other members have experienced with TM Lewin

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