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user3818515 wrote on 16 May 2017

Hit and miss

Refused me cashback twice and I don't understand why. Products are great and cashback sometimes comes but don't rely on it.

Overall rating 3.5 stars

vickem wrote on 19 July 2017

They do not honour their offers

Bought 4 shirts which are a great fit for me and pretty nice designs too ! Like so many others on here, cashback (and subsequent appeal) declined without further comment. I dislike dishonesty in companies and so won't be buying again - makes me wonder what'd happen if I had a customer services issue with a future order. They've lost me for the sake of a couple of quid.

Overall rating 3 stars

williampinchard wrote on 18 July 2017

Experience following 1st time order with this retailer

Very happy with the suit I now own and in store experience however, I am disappointed with my experience related to my cashback claim and therefore the amount that I budgeted for my suit. I have been declined cashback for my order twice (initially and then in my declined claim). They say that they cannot cross reference my quidco reference to my TM Lewin order reference. I definitely ordered via Quidco, received tracking confirmation and I own the suit from the transaction.. As the cashback was fairly generous I'm especially disappointed with the service I have received from this retailer and feel compelled to leave my first retailer review on Quidco.

Overall rating 3 stars

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Overall rating 2 stars

Read about what our other members have experienced with TM Lewin

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