Terrible site - use one of the others. Tickets did not arrive
I ordered and paid for a set of tickets only to find that when i arrived, the tickets were not prepared or sent. It was for a a few hours in advance but to be honest i have done this on other sites and it has come through within a few minutes for me to collect. This was a good 4 hours later. I was not impressed as i had to then buy tickets at the station again.
It was easy enough to navigate through but it does make me wonder about the point of using a site like this if there isnt a guarantee for delivery of tickets. why not just use the main train operator or indeed one of the other big players??