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user3128203 wrote on 27 January 2017

declined cashback

rubbish, did not pay out cashback - was declined on a 48 quid wodden box of tea - which in fact comes in a nice cardboard box saying made in china in big letters. will not buy stuff from them again. cowboys. dont say you get cashback if you dont!

Overall rating 2 stars

TMK wrote on 16 December 2016

Very Poor Product and Customer Service

Ordered a Christmas Gift, which granted arrived in a timely fashion but on opening, revealed one caddy of tea bags, instead of the 2 for 1 as had been offered on the website and also the tiniest teaball, not at all representative of the product shown on the website. Definitely not value for money and on ringing the customer service helpline, was told that if I want to return the package, I have to send it at my own expense. A disgrace that they don't follow the example of most other online retailers and offer free returns. Will never use them again and certainly would never recommend them to anyone else.

Overall rating 1.5 stars

Overall rating 1.5 stars

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