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moriarty888 wrote on 04 April 2018

Cashback Declined

Even though I spent £400 on a new Blackberry. Don't use this service if the cashback makes the difference in the price. Everything else about the service was fine. Phone lovely!

Overall rating 3.5 stars

seangeddes88356 wrote on 22 June 2017

Cashback is misleading

The only reason I ordered the mobile via Unshackled (rebirth of Phones4u) was due to the £25 Quidco cash back. The price of the actual mobile was exactly the same as all other retailers on a sim free purchase, which is what made the cash back stand out. I ordered via Quidco and the purchase was tracked, only to be declined a day later! I subsequently raised a complaint. This was taken up with the retailer and they have come back offering £5. Well that's great but its a long way off the £25 that was the original deal. I took no other special offers and the purchase was standard, so there can be no excuse for not honouring the cashback offer. The decision however I am told is final and I just have to accept that. All actual interactions with Unshackled were spot on, customer service helpful and the phone is excellent and I would happily use them again in the future. I wont however be bothering to try for any other cashback offers via Quidco.

Overall rating 3.5 stars

Overall rating 4 stars

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