Ordered a couple of lights with LED bulbs from this retailer last year. Whilst the delivery was quick, one of the bulbs arrived completely smashed. To their credit this was replaced promptly.
What was unforgivable however was the protracted saga in trying to obtain the cashback via Quidco, this was eventually spuriously turned down by Value Lights on the flimsy premise "because you did not meet the terms and conditions of their offer".
Given there are other retailers selling the same items for similar prices, this attitude makes it very difficult to justify shopping at this store and I for one will be taking my custom elsewhere in future.