Initially rejected, then approved
Our experience with the company was good. The booking was easy and the staff member was friendly and not too pushy. The cash offer was understandably reduced for issues we knew about (engine management light). We were really annoyed the cash back was initially rejected, but it was approved and paid after we raised a claim within two months.
Refused cashback claiming had cancelled
Firstly the service / experience from We Buy Any Car selling my car was quite a poor and tense experience. Even though I arrived before my scheduled appointment was made to wait a long time to be seen. Premises were not particularly well kept either and waiting area very poor. Once I was finally seen spent the next 30mins going around the car noting down every mark or scratch. And I'm talking about ones near invisible unless you get the sun to shine on them in just the right direction. Ended up knocking £2,000 off the online guide price. There was a lot of "salesmanship" and "customer rejection handling" lingo going on during the negotiation. If I hadn't had a lot of experience in the motor trade I would have found the experience even more daunting than it was. Ultimately the £75 cashback was refused due to "cancellation or amended order". I provided much proof of sale including emails showing they have purchased my car but to no avail. Avoid at all costs!!!
