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CK2016 wrote on 18 September 2017

Speedy Delivery using shop collection.Cash Back not paid.Extremely Slow.

I have three orders with WHSmith. Website super easy to use. Delivery choose shop collection which was super fast. Price for order ok. Now I wait cashback and reward coins. I dont hold out much hope having read other reviews regarding cashback. Come on WHSmith prove me wrong!!! Give me a reason to give you 5 stars and make future orders with your company.

Overall rating 4 stars

user2270637 wrote on 25 October 2016

Still waiting for cashback

Great products, happy with price. Been waiting almost 12 months for cash back which is ridiculous. Also had cash back refused for no obvious reason. I'll be finding other book stores where I can. Can not recommend them :-(

Overall rating 3 stars

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Amanda George wrote on 12 October 2016

Considering they are so well known...

I spent £63 with Smiths because they are so well known and expected good service from them - that was obviously wrong from a customer of over 2 decades. You pay for the name and they decline cashback even though I followed and agreed with their terms. If you're looking for something that only Smiths sell then go for it, just expect your cashback to be declined.

Overall rating 2.5 stars

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Overall rating 3 stars

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