Quidco uses cookies and similar technologies to enhance your experience, improve performance, provide advertising relevant to you and track sales to give you cashback. You can manage this via your browser settings at any time. Please note, if you set your browser to reject cookies you will not be able to earn cashback with Quidco. To learn more about how we use the cookies, please see our Cookie Policy.
Search results for

Sorry, we can't find anything to match that

user3505250 wrote on 22 November 2016

Stay away... terrible service!

I imagined that a known and respectable company like Wolford would have a decent online shopping service but I was more than disappointed. I had problems placing the order and applying a 10% discount promised to new customers who sign up for the newsletter. I tried twice contacting them by email to correct the issues but never received any response. I called them three times, the first time the customer service representative said he couldn't fix the problem but I shouldn't worry because they would get back to my email within 24 hours. The second time I called over two hours before their advertised closing time, only to receive the message "please call during our opening hours" (!) When I called a third time about my emails not receiving any response and their phone line being closed during opening hours, the customer representative was very unhelpful saying that the problem I had experienced with the discount couldn't be fixed and if I want I can refuse the parcel when it arrives! I am now waiting for the parcel (which by the way contains only three of the four products I ordered, despite all showing "in stock" at the time I placed the order) so I can refuse it, and I have to cross my fingers that there won't be any more trouble receiving my refund.

Overall rating 2 stars

Overall rating 2 stars

Read about what our other members have experienced with Wolford Online Boutique