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Backto1980 wrote on 31 May 2016

Cashback declined

Within a few days of taking the broadband the cashback (which tracked at the wrong amount) has simply been declined. No reason. Don't like companies doing this - not a good start. So as I'm within my 14 day cool off period I'll be declining their service too!

Overall rating 2.5 stars

yaseen20850 wrote on 17 May 2018

XLN Poor Poor Poor

Have raised a claim for £110 cashback and still waiting. Don't have much faith in the company. Deal was great £16.95 + VAT. Then 3 month's in you get all the hidden charges. Business Assurance £3.95 @ month. Can't complain about the staff and service of the product. Just don't have faith in them with finances as I have had previous bad experience at work.

Overall rating 1 stars

user990915 wrote on 24 February 2017

Cashback declined the Product is POOR - Lots of hidden charges

As the saying goes when something looks too good to be true it usually is - In my opinion that is the case with this firm Pressure sell - offer discounts which then don't materialise It appears that many users have cashback declined and I will be reporting this company to the ASA The actual product is poor - broadband speeds are often less than 1 meg and I have been told that it could cost me £100 for them to investigate Hidden charges everywhere I regret taking a product withthis company Customer service is very poor - my line wasn't properly installed

Overall rating 1 stars

Overall rating 1.5 stars

Read about what our other members have experienced with XLN Telecom - Business Broadband

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