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simmkh80910 wrote on 05 December 2016

Lego Star Wars Escape Pod

Not yet used the item as its a Christmas Present, however it arrived in 2 days with free delivery. Impressive service.

Overall rating 4.5 stars

johnieutah wrote on 25 October 2016

Very slow cashback confirmation

Tracking was reasonably quick but it took 2 months from the purchase date for the cashback to be confirmed. Zavvi themselves are fine. Ok the postage is not the quickest but everything came well packaged.

Overall rating 3 stars

ayates wrote on 27 March 2018

A month late and cashback declined

So my next day delivery never turned up, Zavvi then decided they were out of stock but didn't tell me about it, I chased it up but they couldn't tell me when it was going to arrive and just left me hanging. Later cashback was declined while the transaction was still waiting completion on their end, I took this up with them, they simply told me to take it up with Quidco. I waited, upon completion of the delivery (a month later) I filed a claim, they then rejected the claim insisting the purchase was never completed, or has been cancelled/returned. The battle wages on... Pathetic service and communication all around, I will not be shopping with them again.

Overall rating 2 stars

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Overall rating 2 stars

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