Dialaphone offers & cashback
DialaPhone are the UK's No1 specialist supplier of contract mobile phones. ...
DialaPhone are the UK's No1 specialist supplier of contract mobile phones. There are big savings to be made when using a DialaPhone discount code or our cashback offer.
Because of their close relationship with all of the UK's major telecommunications suppliers, they really can supply some of the best prices around on the most sought after mobile telephones and telephone contracts.
Using a DialaPhone promotional code and cashback can really help you get the best deal possible when you shop online. Be sure to check the DialaPhone offer listings on the left hand side for all the latest valid DialaPhone voucher codes, offers and cashback.
Rates
for iPhone 3GS contracts
for a connected contract USB modem
for PAYG Phones
for a connected sim only contract
for all other connected contract mobile phones
Stats
Estimated payment date
13 July
(if you purchase today)
Tracking speed
Less than 6 hours
(from purchase)
84% tracked within 6 hours
7% tracked within 12 hours
8% tracked within 1 day
2% tracked within 1 day+
Tracking reliability
96.3% tracked
- Cashback is not available on T-Mobile iPhone 5 £26 tariff, T-Mobile iPhone 5 £31 tariff, T-Mobile Samsung Galaxy S4 £26 tariff.
- Cashback is only paid on new contracts.
- Orange iPhone 5 contracts are exempt from the £50 handset contracts rate.
- For PAYG cashback amounts higher than £6.50 and PAYM amounts above £50, the cashback will initially track at these standard rates and the additional cashback will be inserted on to your Activity up to 30 days after your purchase is confirmed
- 'Auto cashback' offers are cashback amounts paid to you directly by the merchant and not via Quidco
- In order to qualify for cashback any purchase must be fully transacted online, Any orders completed over the telephone will not be eligible for cashback.
- Cashback is not paid on any sales placed over the phone
- Members should only use voucher codes listed on Quidco. If you use voucher codes or gift vouchers that are not listed on Quidco your cashback may not track or be declined.
- Cashback may only be paid on the net value excluding VAT, all other taxes, surcharges and any additional costs such as delivery.
Offers
- All (1)
- Offers with cashback (1)
Get free delivery on all orders (Terms and conditions)
Details
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
User Reviews
Average review1
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72 reviews
3 reviews of 72 ordered by
Avoid at all costs
craigcal
(See all their reviews)
(See all their reviews)
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2 days ago
ordered phone cleared my cookies and it tracked but then order was declind no reason giving £100 cashback lost I would not have bought the phone if not for the cashback this company is to much of a gamble would aviod at all costs as others have said
Wrong claim paid
ppatil25apr
(See all their reviews)
(See all their reviews)
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12 days ago
Wrong amount of claimwas tracked. advertised claim was £100/- and tracked amount £50/-. When I raised a claim for £100/-. It was automatically changed to £50/-. When I raised matter with quidco, I was advised that claim amount will changed when confirmed. I was paid £45/- which was fast payment. When i raised with quidco, they are asking please provide same claim details which are within the system again. I am not sure whose fault it is retailer or quidco. If do not get rest of £55/-, I am saying bye, bye quidco.
CASHBACK DECLINED TOOK 7 months STILL NOT SORTED
user1627198
(See all their reviews)
(See all their reviews)
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19 days ago
What a hassle, only purchased phone due to cash back making it within my budget. Had to return item due to faulty mobile n was sent a replacement in 7 days which was good, but now my cash back has been declined...too much hassle not worth it....did they expect me to keep a faulty phone? Quidco took 7 months to come back with an aswer, dialaphone say its quidco and vice versa. NOT WORTH THE HASSLE
Faultless!!!
shuby06
(See all their reviews)
(See all their reviews)
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23 days ago
Usual Great service from Dial a phone, and very prompt cashback (under 90 days in to my bank). Phone was delivered with in a couple of days too
If I could give no stars I would!!
neneromanovagirl
(See all their reviews)
(See all their reviews)
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1 month ago
Cashback was declined even though we sent them the contract order and they can see that it's still being paid. Won't be buying anything from that site again if they treat their customers like that!!
Poor Service
gazrsvr
(See all their reviews)
(See all their reviews)
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1 month ago
Fair price on phones, but don't expect to get any cash back paid into your Quidco account. Claim was refused by Dialaphone stating that my order was 'cancelled or amended'. Certainly not the case, and despite Quidco's efforts, Dialaphone still won't honour their offer. Have also tried emailing their 'customer service' but have never received a reply.
Cashback declined
Mandley
(See all their reviews)
(See all their reviews)
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1 month ago
Despite Quidco's efforts over many months cashback was declined on my most recent phone purchase and the retailer did not provide any explaination. The in-contract main-in cashback claims seem to be working ok though.
Payment declined
user943476
(See all their reviews)
(See all their reviews)
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1 month ago
Cashback declined on two phones although all reference numbers given. Quidoc said they couldn't help as its upto the retailer. Retailer said its down to quidco. Grrrrrrrrrr
Don't trust this company
MarkRahman
(See all their reviews)
(See all their reviews)
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1 month ago
Cashback declined, Dialaphone claim they can't trace my order. I've given all necessary reference numbers plus there's only two people in the country with my name so you'd think it would be quite easy to trace! This is the only company I've ever had problems with on Quidco, my advice is to avoid Dialaphone.
Paid in 6 weeks
user1015025
(See all their reviews)
(See all their reviews)
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1 month ago
Bought 2 iphone 5s via the £70 cash back deal and have received £140 into my account within 6 weeks very happy. Especially considering that Vodafone wanted me to pay them £50 to upgrade to iphone 5.
Cash back did not track, had to raise claim
user1154311
(See all their reviews)
(See all their reviews)
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1 month ago
Cash back did not track, had to raise claim but the phone was delivered quickly and the amount of cashback was good. After raising a claim they finally tracked and paid the cashback, so I would still recommend the retailer to friends and family.
Dialaphone
aishamunir
(See all their reviews)
(See all their reviews)
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1 month ago
Couple of hiccups along the way but glad to see its all been approved even though it took longer than I would have liked.
Dialaphone were excellent.
matchstick1
(See all their reviews)
(See all their reviews)
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1 month ago
From ease of use of their website, to find exactly the right contract, to ordering and receiving my phone, and receiving cashback, Dialaphone were fab.
Can't complain. All Good!
paul7274uk
(See all their reviews)
(See all their reviews)
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1 month ago
Used Quidco for a new Galaxy S3 contact and casback tracked after a few days but took around 5 weeks to confirm. Didn't have any problems though so can't complain.
Genuine iPhone contract cash back declined
skippy789
(See all their reviews)
(See all their reviews)
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1 month ago
Looking at similar reviews under the 1 star rating
My transaction showed as tracked when looking through my quidco click history
Then nothing - dial a phone wanted my online order number etc
No worries I provided the copy of my email order confirmation
Then £70 declined as they claim they have no record of my purchase - as I'm
Typing away this review on my iPhone I ordered !
They claim they can't find my order or any sign of it - but they know of this transaction to be able to take the monthly direct debit from my account!!
Big cash back offered for contract mobile, customer buys said handset and contract then gets cash back declined? Hmmm doesn't seem quite right & other reviews have had the same experience!
I'm starting to gather other customers view on this and going to make a complaint to BBC's Watchdog as it seems to happen too often - I've read other feeback sites that suggest the same.
iPhone 5 Purchase
marcvs002
(See all their reviews)
(See all their reviews)
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1 month ago
Reputable company - fast and efficient service. Has always honoured cashbacks related to previous purchases. Only downside was their preferred courier company who saw fit to deliver my package to a neighbour without notifying me.
Very impressed
Lordy23
(See all their reviews)
(See all their reviews)
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1 month ago
I was a littler hesitant to go with Dial-a-phone after reading a few reviews here, but got a good deal for a Samsung Galaxy S2 with Vodafone and £70 cashback was tracked, confirmed and paid to me within 2 months. So I would highly recommend.
Cash back declined!
user1853816
(See all their reviews)
(See all their reviews)
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1 month ago
After waiting 5 months for my cash back payment of £70 for an iPhone 5, dialaphone declined the payment with no reason given. I have now had to raise a claim for this.
come with some kind of mobile phone insurance
user1873655
(See all their reviews)
(See all their reviews)
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1 month ago
thello there i recently got a 24 month phone contract from dial(a)phone
which costs £26 pounds per month and one month free insurance from Dial(a)cover which after one month goes up to £6.99 per month from then. i just got a message through halifaxes paper free document saying TMTI are trying to take over £18 from my account and no where in my entire contract does it say that TMTI are alowed to take that money seeing as the monthly charge for my insurance im well confused。 they took the insurance payment two times from my bank cost me nearly 40 quid
GREAT VALUE
Jo Atkins
(See all their reviews)
(See all their reviews)
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2 months ago
Ordered Samsung S3 mini for my son, good service received form Dialaphone. No problems with phone or delivery. £70 cashback originally tracked as £50 as advised then another £20 tracked. Payments are now showing as confirmed & looking forward to received my payment on the next run from Quidco. It is apprx 6 weeks since ordering.
I would recommend this to a friend.
samsung galaxy III
user951306
(See all their reviews)
(See all their reviews)
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2 months ago
Fast delivery, brilliant cashback and quidco cashback. Only downside is the con with having to sign up for tech support - somewhere in the small print you get it for free first month and are then charged 6 months in advance automatically if you dont cancel. If its not something you ever use (like me) you then forget to cancel and get stung - big con and there is no negotiation about it after.
Paid in full within 3 months, no problems at all
user2419653
(See all their reviews)
(See all their reviews)
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2 months ago
I havent had any problems with tracking. They did it in two stages --> tracked £20 then £50, then paid in full within 3 months.
Very happy, could be quicker but got my cashback and customer service at Dialaphone is outstanding.
Deals very good especially Quidco addition
fineman78
(See all their reviews)
(See all their reviews)
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2 months ago
They have some very good deals had several phones from them over the last 5-6 years and have always delivered promptly.
Cash back from DAP is normally turned around within 10 working days at the very latest (only had 1 claim [made 25+ claims to date] which took longer as it posted during busy Christmas time and it reached them about a week after it should have done so technically not their fault).
They have a good online site to check when cash back is due and which bill to send in and the expiry date for that claim just to be on safe side always send claim using Royal Mail Recorded Delivery.
Dialaphone - Fantastic!
user1022634
(See all their reviews)
(See all their reviews)
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2 months ago
I had a great experience with Dial a phone and would not hestiate to use them again in the future! I ordered my phone and it arrived the very next day!
Cash back has been confirmed in less than 2 months.
The product I received was the cheapest I could find on the market!
Still fighting for cashback , avoid
fireassemblypoint
(See all their reviews)
(See all their reviews)
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2 months ago
Still fighting for cashback since november, have had to scan invoices and send them into quidco support as Dial -a-phone couldn't locate them. However phone was best priced from this retailer and delivery was prompt.
cashback tracked a wrong amount
user1208154
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(See all their reviews)
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2 months ago
cashback has been tracked a wrong amount, have to raise a claim because of that, the service they provide is amazing and cant find it anywhere else
ALWAYS SWEAR BY DIALAPHONE
lisamm56
(See all their reviews)
(See all their reviews)
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2 months ago
have always got my phone contracts from Dialaphone as the Quidco is excellent and the cashback claims from Dialaphone are easy and quick. They are quick to dispatch items (next day usually) and i would go back to them again and again.
on the most recent occasion when ordering for a relative the cashback only paid £50 instead of £100 from Quidco but when I raised a claim they resolved it in no time and paid me what I was due
Poor communication and didn't pay cash back.
user1632352
(See all their reviews)
(See all their reviews)
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2 months ago
Took ages for them to come back so order arrived late, sign you up to pointless gadget helpline you have to cancel. Then to top it off, they didn't pay cash back.
Excellent Service
user936734
(See all their reviews)
(See all their reviews)
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2 months ago
Purchased a contract from them in January 2013, great deal with a free xbox and claim back cash back through dial a phone (£40) and then on top of that £50 from Quidco. Payment was made 60 days later. One thing to remember that they add gadget help line to your order with a free trail for 1 month then £24.00 every 6 months i didnt cancel this because i heard they wont pay your cashback through quidco if you do so research that.
iPhone cashback refused
Lamplighter
(See all their reviews)
(See all their reviews)
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2 months ago
£100 cashback advertised. The iPhone was purchased following click through from this site, but Dialaphone declined a couple of months later claiming the transaction wasn't tracked. I provided follow up reference documentation to prove purchase, but to no avail. Quidco have declined to publish my review twice promising to get it looked into. Last update was 1 December. Not very impressive.
cashback
user1754331
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(See all their reviews)
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2 months ago
take 60 days from the tracking and 2 days the money in your bank i recommend to go with quidco for that i got £135 for 2 contracts not dad at all.
excellent
user1195068
(See all their reviews)
(See all their reviews)
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2 months ago
6 weeks and confirmed £50 cashback. well pleased, if only all quidco affiliates were so efficient. 10/10. will be recommending to freinds and family.
Genuine Claim Rejected, Go Elsewhere
user839003
(See all their reviews)
(See all their reviews)
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2 months ago
Placed an order through Dialaphone as I have dealt with them before and cashback offer was okay. Their system rejected the claim, so I submitted evidence. After several weeks claim has been rejected. Don't bother ordering unless you are prepared to forget about your cashback!!
Brilliant!
sharonbaker75
(See all their reviews)
(See all their reviews)
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2 months ago
Quick to dispatch Galaxy SIII on Orange, quick to track and paid cashback. The only downside is they sign you up to their technical help thingy - which charges you for 6 months's service after a month if you don't cancel! But otherwise brilliant service!
what do you really want?
user1747953
(See all their reviews)
(See all their reviews)
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2 months ago
And decide if the answer is a well priced mobile phone and contract OR cash back. I got the first from dialaphone as advertised within a few days of placing my order. However, 10 months later I'm still waiting for them to complete their side of the bargain and pay the cash back. This was after my order didn't track and they subsequently declined the support claim I raised. Thanks to the fantastic service and persistence from the customer team at Quidco it does look like dialaphone will eventually pay out. So back to my original question and answer - find another mobile supplier with a better track record through the Quidco user reviews
Samsung Galaxy S3
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3 months ago
Very quick delivery. Brand new handset. Connection was easy with Vodafone but took time to transfer my old number from 3G (who is a rubbish mobile service provider - the worst I've use anywhere in the world). Dialaphone rates were very competitive at the time of purchase. Good service but I do recommend to shop around.
dissapointment
user1049736
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(See all their reviews)
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3 months ago
Have been waiting for months still no cashback just recently changed to claim raised like all the reveiws here, can't count on dial a phone for cashback.
The truth will out
Methanoid
(See all their reviews)
(See all their reviews)
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3 months ago
Like previous reviewer I am also denied. Everything done properly but claim denied. I have to wonder if there is a pattern here. My more detailed review was blocked - make of that what you will.
Cashback denied
Nicolajthomas
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(See all their reviews)
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3 months ago
This company has denied my cashback according to Quidco even though I took a new mobile phone contract out with them. I have supplied all the necessary details to Quidco however it seems that Dial a phone only accept 1 Query.
Personally I believe that there seems to be some mis- promotion going on here and I will being passing on the details to the BBC for them to investigate.
In the meantime I am stuck with a 24 month contract and no cashback as promised
Useless
halloweengirl
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(See all their reviews)
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4 months ago
Declined all my cash back, £80 originally tracked at £50, which was declined so had to raise 2 claims, one for the £50 declined, one for the £30 shortfall, 17 months later, I got the £50, still awaiting outcome of the £30. All in all pathetic. Don't count on getting your cash!
Dialaphone done good
user1980688
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(See all their reviews)
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4 months ago
Keeping it short and sweet, I have no complaints at all. Excellent product, Excellent delivery and excellent service. All in all, well chuffed, and even more chuffed now my cashback has been confirmed. Would well recommend.
Would do business again
Southerner3000
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(See all their reviews)
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4 months ago
Tracked in November - Paid in January and got an Iphone 4s for £21.50/month. Bargain and very fast payment.
DIAL A PHONE
dingleburger
(See all their reviews)
(See all their reviews)
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4 months ago
Dail a phone were a pleasure to do business with. Quick tracking of both payments. Confirmed and paid within two months.
Quick delivery, as promised!
janbou
(See all their reviews)
(See all their reviews)
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4 months ago
After a complete disaster with another retailer and many broken promises it was refreshing to get exactly what I was promised, on time too! Well done Dialaphone..highly recommended.
Good all-rounder
barginhunter666
(See all their reviews)
(See all their reviews)
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4 months ago
My cashback for the purchase of a PAYG phone tracked quickly (as it had done with the 2 previous orders), but although this one has taken a considerable number of months to become confirmed, I'm more than satisfied with Dial-A-Phone (aka Carphone Warehouse) and the Quidco Team. Now just have to wait for Qudico's next payment run which should be tomorrow (Thursday) :)
Excellent!
user2305859
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(See all their reviews)
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4 months ago
I was wary of using an online mobile phone retailer (such as Dialaphone) as I've always previously gone in-store.
However, I ordered two Samsung Galaxy S3's (separate transactions for double the cashback!) in December which were received in a couple days as promised. I did have to contact Dialaphone regarding my order but only because they had an issue with delivery to my work address which was fair enough.
In terms of the cashback, it was tracked almost straightaway (at the lower amount) and I now have a payment pending from Quidco for the full amount. So it's only been about 5-6 weeks which is fine by me!
Dial-a-phone are awesome
user1661024
(See all their reviews)
(See all their reviews)
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4 months ago
I got £100 Cashback via Quidco on an already unbelievably cheap Orange Galaxy S3 contract deal (£22pm after 4 months free line rental by redemption) with Dial-a-Phone, so I am really happy.
What's more, when my S3 took a slight knock and developed a dead pixel right in the middle of the screen 35 days after I got it, Dial-a-Phone gave me a new one even though I was outside of the initial 28 day warranty replacement period and they should have sent it for repair
Overall, I am really happy and can't rate Dial-a-Phone and their customer service highly enough - very helpful and professional and responded quickly by email when I had a problem.
The Quidco Cashback deal was £100, but it tracked as two lots of £50 with about a gap of about 3-4 weeks in between before the second £50 started tracking. This means it won't get paid at the same time, but no problem, it's free money after all
dialaphone excellent experience all round
atlasj2
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(See all their reviews)
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4 months ago
There is a lot of bad press about dialaphone but my experience has been excellent. Tracked in 2 parts but payment of both un just under 2 months. Got a great deal on a great galaxy s3 for the wife. Just need to hope that the redemptions come through.
Speedy
SPF888
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(See all their reviews)
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4 months ago
Quick Tracking, Payment taking only 2 months. Would recommend and is muc quicker than a number of competitors I have used in the past.
Best prices GUARANTEED!!!
danish635
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(See all their reviews)
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4 months ago
I had the best service possible from Dialaphone although did have a bit of a delay in getting my cash back. Overall 5/5 for products and services
Cashback Declined
nealehawkins
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(See all their reviews)
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4 months ago
Be aware! if you cancel the 'Gadget Helpline' this company adds onto your order when you receive the confirmation email you will not get your cashback. The sneaky way they get round it is to not track your transaction even though Quidco has tracked it for you. This appers to be the same problem as others have found. Quidco needs to put it as a warning when dealing with people like this
Payment went through so quickly
jojo1982
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(See all their reviews)
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5 months ago
Money was paid into my account within 2 months of buying the phone. Was really impressed with the service from the retailer as well, it arrived before the estimated delivery date.
Great service
sstone123
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(See all their reviews)
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5 months ago
We have bought 2 phones from dialaphone now and have received excellent products and service. I will now not go anywhere else.
Claim rejected for no valid reason
user2480851
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(See all their reviews)
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5 months ago
I purchased a contract mobile but dialaphone but have denied the cash back claim 2 twice without any good reason. This is on top other troubles which first starts from delayed delivery of the order, then goes on put the order on hold, then they ask for deposit, then they asked for passport for identity verification. Worst customer service, better watch out and think do really need to use dialaphone, I would not recommend them at all.
No problems
user2266905
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(See all their reviews)
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5 months ago
I have been getting my phone from Dial a phone for years now. Always had great service and never a problem. Cash back paid in 7 weeks!
Spot on
Gabers
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(See all their reviews)
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5 months ago
I made my contract purchase through Dialaphone because it had the best cashback rate on the tariff that I wanted.
I'd like to quickly mention that I made this purchase on my old mobile phone which involved some zooming but it all worked out.
Tracked within minutes and confirmed 6 weeks after purchase. The pack that the phone came in was full of useful docs but I preferred to use their blog and gadget helpline to research more about the top features of the Samsung Galaxy Note 2 (highly recommend, if just for the 3 day battery).
I phone 4 from dialaphone
collylfc
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(See all their reviews)
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5 months ago
Good service, delivered next day, cheapest package around i found on the net with cash back as a bonus would use again and recommend
cash payment
user1689302
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(See all their reviews)
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5 months ago
after an issue of adding the wrong email address dial a phone confirmed payment. Very happy with the speed and effeciency
Dialaphone
Clarewilliamsdervish
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(See all their reviews)
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5 months ago
Unfortunately dialaphone did not agree to pay the cash back and rejected the claim twice before agreeing to pay. Although the product and cost was good the delay to the cash back did make me regret using them. Will i use them in the future? I'm not sure I will
brilliant
harty06
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(See all their reviews)
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6 months ago
dialaphone always have the best deals on phones and offer cheap 12month contracts that no other supplier will touch. Tracked quickly and phone delivered next day. Payment was ontime also cant believe a few have had any bad experiances. Have used dialaphone on 4 occasions now
5 months to track
alextheekid
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(See all their reviews)
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6 months ago
After chasing this for weeks, my cashback has eventually tracked. Very disappointed with the service, I will not be using dial a phone again.
Really good
laila4797
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(See all their reviews)
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7 months ago
Cashback came through quicker then I thought.
Love dial a phone as they have the best deals and speedy delivery.
Didn't Track
susanmartin11
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(See all their reviews)
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7 months ago
Didn't track and had to raise a claim via Quidco. Then waited quite a while for payment. There are much speedier and more reliable payers on this site. Which track and pay hasssle free x
super duper phone service
user1460783
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(See all their reviews)
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7 months ago
really quick cashback really good service used many times would happily use them again highly recommended retailer and fast delivery
Quick Payment
cjbspencer
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(See all their reviews)
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7 months ago
I always use DialaPhone for my mobile phone contracts because of their deals and cashback offers during the contract. This was the first time I'd gone through Quidco and the cashback rate was better than most competitors, tracked quickly and has been paid just over a month from purchase.
Dialaphone
andyw007
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7 months ago
Fast delivery. Cashback tracked in two amounts both of which were paid in under 7 weeks. Overall one of the quickest payers that I have experience on Quidco.
Bought Sony Xperia Arc
user2289808
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(See all their reviews)
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7 months ago
Phone- perfect, new as described. Delivery did say 3-5 working days, arrived within 24hrs!
all paperwork complete. This retailer is the online part of phones4U, Good choice
Very slow payment
oliverbeckham
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(See all their reviews)
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7 months ago
I had to claim for this, so all credit goes to Quidco for chasing this up, it took me around 5 months to get the cashback.
Dialaphone contract phone - Galaxy S3
user1078814
(See all their reviews)
(See all their reviews)
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7 months ago
Cash back tracked almost immediately. Cash payment in just under 7weeks. 2nd best phone deal I could find, but the first was with a real dodgy money-back deal site.
Phone delivered very quickly.
All in all, a great deal & would definitely deal with these guys again.
Refused Cashback Claim
jam036
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(See all their reviews)
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8 months ago
Took out a 2yr contract for a samsung galaxy 2 for myself (previously on PAYG) through dialaphone they declined cashback of £50.00 as the had "no trace " wish I had chosen another retailer, will never buy through them again no matter how good the cashback supposedly offered.
This is the first time I've had an actual purchase cashback refused...... Beware.....
Do anything they can not to pay
user949941
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(See all their reviews)
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8 months ago
Took out an iphone contract for my wife with £50 cashback. Took over 6 months to get a response, at which point they declined it. They claimed the contract had been amended or cancelled. My Wife is still paying her contract the only thing she changed was the 'tech support - free for one month' - what a joke, who actually wants something like that for an iphone? My Nan maybe, but then she'd get a phone with big buttons and wouldn't need 'tech support'
At no point was mentioned when we took the contract out, it really annoys me how companies like this are sooo generous to give you a free trial, more like a free stitch up. These guys are slippery, and hope that most people will just give up on it.
wrong amount tracked
user2304613
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(See all their reviews)
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8 months ago
The cashback was processed fairly quickly and smoothly, however the amount should have tracked at £80 but instead was only tracked at £50, something to watch out for in the future I think.
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