e2save offers & cashback

I've been using e2save for +10yrs - I have had no issue regarding claiming for / receiving cashback in that time. My only gripe previously has been with the switch from Royal Mail Special Delivery to various courier companies. Apart from that - I've always been a satisfied customer.

I ordered 2 x PAYG SIMs as we're in a very poor reception area and I wanted to try out both Orange and O2. Initial order seemed OK ........ until I had an Email some 3 hours later and advising me the 'product had proved popular and they were temporarily out of stock of the handset But expected to receive further stock within 7 days'. As no handset figured in the order I tried to ring them and - as widely reported elsewhere - they put you on hold at 10p / minute but don't answer. Attempted to Email them via their webshop address - server rejects all external Email attempts. So I logged in to the account they set up and used their internal secure messaging. You get an auto reply indicating they will respond within '24 working hours' - whatever that means. But they don't respond. So they don't answer the 'phone - they don't accept external Email - and they don't respond to their secure message facility. Left it a few days and tried another secure message - no response again. After 7 days from the initial order I received a further mail telling me the handset was still out of stock and to allow a further 10 working days! I then sent a further secure message cancelling the order and asking for an acknowledgment. Almost by return I received 2 x identical responses referring to my earlier secure messages and listing several FAQs to look at if I was complaining about non delivery. If you want to avoid grief and a study in business idiocy - do not order from them. Any accolades on here should be treated with more than mild suspicion. Have a search and look at some of the comments about them on the Trustpilot site where they average 2.5 out of 10 from 54 reviews (currently). That ranks about par with my experience ...... one of the worst online outfits I've ever dealt with. How difficult can it be to supply 2 x PAYG SIMs with £10 on each!

The cashback was a bonus for me :) as this is a site I have used for years. I purchased on 16 December 2012 and received my cashback 31 January 2013. The company tried to contact me and I emailed them to say I didn't want to speak on phone as I was worried I would lose my cashback but was informed as long as the purchase isn't cancelled and reordered over the phone I would still get my cashback. Just double check all your details before your submit the order.