Firefly Car Rental (formerly Advantage Rent-a-Car) is a new brand already established in the USA which is gaining fast recognition and customer trust in Europe. Firefly Car Rental is aimed at discounted car hire designed for holiday rentals.
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Firefly in Alicante Airport have charged additional fees to my credit card, and despite contacting them they have repeatedly failed to tell me why. The vehicle was returned with a full tank of fuel and no additional damage, and the agreement even included their Super Collision Damage Waiver, so there was absolutely no reason for additional charges to appear.
In addition they charged my card in pounds, and not euros despite the agreement being in Euros, and my explicit instruction to the rental desk to charge in Euros, thereby allowing them to charge extra at their own exchange rate.
I'm having to raise a dispute through my credit card to resolve the matter, as their customer service has been dreadful and not resolved the problem.
This may be a one off, but sadly I doubt it.
Only plus was their staff were friendly to deal with at the airport, and the car was fairly new.
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