Jessops offers & cashback

Camera arrived as per (free) next day delivery. The only gripe was that, although I got confirmation of my order I didn't receive a confirmation that it had been dispatched (indeed, their order-tracker still said "not dispatched" after I'd received it!) Still, it DID arrive and on time. Cashback took a couple of days to track. Update: Cashback has been declined (for no good reason as far as I can tell).

Didn't think I would get any cashback as the company went into administration one day after I bought the camera, so was a plesent suprise. Company paid considerably more cashback than its competitors. No problems with tracking waiting time for cashback was 5 months.

I've always liked Jessops as a company but as with anything you have to shop around in the first instance to get the best price. Thankfully for cameras and some lenses they are hard to beat. Accesories on the other hand tend to be more expensive than othe retailers. I've shopped with them for 'home delivery' and 'collect in store' on a number of occasions and always found them to be helpful and pleasant. They will also answer technical questions if you phone them up. On the whole they are a good retailer but as stated, accesories tend to be more expensive. 'Home delivery' can be hit and miss but is entirely dependant on the product in question. Some times you have to wait a few days and other times it can be a month or longer but they do tend to keep you up to date on progress. In store they are very helpful but my last 'collect in store' order just before Christmas wasn't picked up very quickly so I had to pop in to chase them up. Once there i did get excellent service and considering the amount spent I would have expected nothing less. Tracking is very fast and is usually done within a few hours of the purchase being made which is great news. Not so great is the speed of confirmation. It takes ages but it does get there. In my opinion they are a reliable retailer: friendly and helpful but shop around for the best price and ask them to match or beat it. The speed of cash back being confirmed is really slow and lets them down. If you make a big purchase don't expect cashback anytime soon or rely on it to see you through until the end of the month and your next pay day. It will get paid though