Luxury Hair and Beauty products delivered to your door, to make it even bet...
Luxury Hair and Beauty products delivered to your door, to make it even better we offer free worldwide delivery! Shop your favourite brands including ghd, Moroccanoil, Benefit, Redken, Aveda, Kerastase, Dermalogica, Elemis and many, many more.
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
Easy to use and very quick delivery.Lots and lots of beauty goods to tempt you, and new productsevery time I use the site which is frequently and free postage and packing what more can you ask for and excellent customer service
I had a voucher i received from paypal to spend at a few retailers and i chose this one. My order came to a great price and i chose super saver delivery. On every other website i choose free delivery it comes within a respectable 2-3 days, with lookfantastic it took 7, no updates, no nothing! I will shop elsewhere from now on.
Look Fantastic's prices when products are sold with a discount are good compared to other retailers. However their customer service is very poor. I bought a Nip & Fab product from them back in December and one of the bottles in the set was empty, I contacted them and have had no response - as I only paid 10 pounds I haven't bothered to pursue this. The Ren product I purchased recently is fine except that the pump on the bottle doesn't work. I'm now wondering if Look Fantastic are selling seconds. I'd only recommend buying from this company if the price is exceptionally good and you're willing to risk that the product/packaging may not be perfect. Customer service is zero so be warned!
Great prices and products are the real article
Delivery is a bit slower than other online retailers I use. I wait over a week for delivery usually
Customer service replies are prompt but have had to raise a claim twice for cashback and its very slow
Disappointing as otherwise this is a good company to deal with
Terrible retailer, will not be using again.
I had been waiting for my order to be dispatched, after 3 days with no updates I emailed customer services and did not receive a reply. I then resorted to their facebook page to see if anyone would answer me there, it is never a good sign when you need to resort to social networking to get any updates.
It took them nearly a week to finally tell me that the product I ordered was out of stock and they did not know if they were going to receive more stock of that item, and that they can cancel the order. I was unhappy about this, as the product was expensive and I used a discount code to make the item more affordable, but by the time they got back to me the code had expired. They refused to replace the product with the exact same model and price but in a different colour, they also refused to re-issue a new code. So, after building up my hopes, I have nothing, other retailers in their league would be able to offer a replacement but this company is useless.
Very very slow cashback tracking and payment. My purchase 3 months ago is still being tracked and I start to think they're just never going to make the payment. Delivery speed is a bit slow, product prices are better if you have a voucher code. All in all not the best website to shop for beauty products since there are so many competitors out there.
good delivery and good price for dermalogica. cashback was not tracked and have waited 6 months for this to be confirmed still waiting for the cashback from my 2nd order placed in sept and had to raise another claim for this,
Product pricing was good but WATCH OUT, although the splash everywhere it is free delivery in the UK, they sneakily automatically added the chargeable next day delivery to my order, I felt that was rather dishonest so placed my order with another company.
Been using this company for a couple of years without much hassle, my last order never arrived and its taken weeks to settle. Money left my account 5 weeks ago and despite MANY emails back and forth I still have no goods. They have now sent part of my order and no refund so far. I have asked for this order to be cancelled many times, filled in forms and they've sent the order anyway. Have shipped online with lots of companies over the past ten years and this has been my worst experience to date. Please avoid and save yourself a lot of hassle!
I have been seeing negative reviews from other members but I didn't have any problems with lookfantastic. I am happy with their product range and price is very competitive as well, shipping is free and fast shipping too. I often purchase redken 20 hair clay for men which is cheapest at lookfantastic.
Unfortunately lookfantastic.com customer service is awful. Everytime I have made a transaction via Quidco I have had to raise a claim. It takes quite a while too. It is a real shame as they have a good product offering at good prices. I wouldn't recommend using this site to anyone as it is nothing but a headache. If they could sort out the site and the customer service I am sure they would be able to drive more traffic and convert to more sales.
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Everything on online retailer shouldn't be - AVOID
Service levels have disappeared. I tried to cancel my order within the first 24hrs and was told it was too late. It then took them a further 3 working days to actually despatch my order which then took another 3 days to get here. No response to my email to try and get return authorised so had to phone and wait on their system. Now I have to return at my cost and no apology whatsoever from Look Fantastic. VERY POOR.