Plusnet offers & cashback

1 2 3 4 5

Plusnet Value is the UK's cheapest standalone broadband service offering 10...

Plusnet Value is the UK's cheapest standalone broadband service offering 10GB usage, a free wireless router and UK based award-winning 24/7 customer support.

Plusnet also offer a range of broadband and home phone packages suitable for both light and heavy users of the internet. These packages come with a choice of usage limits and options for free UK landline and international calls. Plusnet also provide state of the art fibre optic broadband services for the most demanding broadband consumer. In summary Plusnet have the perfect broadband deal for you. Which? readers agree giving Plusnet “Recommended Provider” status for the second consecutive time (Feb 2012).

Be sure to increase your savings even further by using our Plusnet cashback offer. From time to time additional Plusnet discount voucher codes may also be shown on the left hand side of this page.

Rates

71532£28

INCREASED RATE

for a new broadband sign up

71533£38

INCREASED RATE

for a new broadband sign up + talk (homephone) package

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See Terms & conditions

Stats

Estimated payment date

07 July

(if you purchase today)

Tracking speed

Less than 6 hours

(from purchase)

89% tracked within 6 hours

4% tracked within 12 hours

5% tracked within 1 day

1% tracked within 1 day+

Tracking reliability

93% tracked

Cashback claim payment speed

Less than 4 months

(from submission date)

100% paid between 90 to 180 days

  • Cashback is only available to new customers.
  • Cashback is only paid on contract sales, rolling contracts are not included.
  • Cashback will be declined if you cancel your broadband within the first 4 months.
  • If you enter a referral during signup your cashback will be cancelled
  • Cashback will be declined if an unauthorised voucher code is used.
  • Sales made through Quidco will receive the cashback offered, but will not be eligible for the Plusnet referral system.
  • Cashback will only be awarded to transactions completed online.
  • Members should only use voucher codes listed on Quidco. If you use voucher codes or gift vouchers that are not listed on Quidco your cashback may not track or be declined.
  • Cashback may only be paid on the net value excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

Offers

Get 3 month half price broadband at £7.99 per month and £15.99 thereafter (Terms and conditions)

Details

- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details

Exclusive

Get 3 month half price broadband at £9.99 per month and £19.99 thereafter (Terms and conditions)

Details

- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details

Exclusive

Get 9 month half price broadband at £2.99 per month and £5.99 thereafter (Terms and conditions)

Details

- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details

Get 9 month half price broadband at £4.99 per month and £9.99 thereafter (Terms and conditions)

Details

- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details

*Get 9 months half price broadband, £9.99/month after the first 9 months (Terms and conditions)

Details

- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details

User Reviews

Average review1 2 3 4 5 63 reviews
3 reviews of 63 ordered by

From order to paid cash back in 3 weeks

1 2 3 4 5 10 days ago
 
 
 
 
 
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I am delighted with the service I have received from Plusnet. I switched to them after too many years of shocking customer service from BT. I have been with Plusnet for about a month and there whole service is much better (even though they are actually a BT company). I am also very impressed that I received my cashback in about three weeks from the order date. My only slight complaint is that the modem is not great. The first one made a high pitched noise. This has been replaced hassle free but the cable is too short to keep the modem on top of a cabinet where the old one was.
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Very quick

1 2 3 4 5 17 days ago
 
 
 
 
 
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Moved from IDnet beginning of april 4 weeks later and after paying £34.99 including activation charge & 1 months line rental, I now have £28 in my bank account impressive
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Payment of £70 cashback

1 2 3 4 5 21 days ago
 
 
 
 
 
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Cashback has now been paid from the 1 Jan purchase. Not faster paying as claimed but here's why: [Original review] Cashback should have been £70 but tracked at only £38 and whilst Quidco agree this was a tracking error I'm still waiting on the full cashback. Neither Quidco or Plusnet are helpful in getting the cashback paid promptly so don't believe the payment stats or expect a cashback deal to go through as promised. Some people are fortunate to get paid, many are still waiting and now have a contract with exit penalties and charges so beware.
4 of 4 people found this useful
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Started badly, will it get better?

1 2 3 4 5 1 month ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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I went through the range of providerd and found plusnet to be the cheapest, and as a part of BT, i had a certain amount of confidence that things would be go smoothly. When i signed up, i asked to pay for a years line rental up front to reduce the overall cost. I had an e-mail saying this was confirmed. the money was waiting in my account to be taken, yet it was not and my first bill was incorrect. as i had to pay the normal line rental tariff. I got the difference back. I signed up for half price broadband for 12 months. a 'computer glitch' meant they got this wrong and chraged the full price, another call, another refund. then my phone line and broadband went down, no problem, sort it in a couple of days...... TWO WEEKS later it was corrected, another refund for the downtime and no i have to pay for the calls made by someone else who had my crossed line, so they can .... you guessed it...... refund it back!!!! great price, happy with some cash back although that took 4 months. looking forward to leaving them at the end of the contract.
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Fast fibre broadband

1 2 3 4 5 1 month ago
 
 
 
 
 
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Does exactly what it says on the tin, only faster. The installation could not have been better and the speed is faster than estimated. The information and web site is very good and cashback much faster and expected.
2 of 2 people found this useful
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would recommend to all

1 2 3 4 5 1 month ago
 
 
 
 
 
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I used plusnet and got a great broadband and calls deal and also the added bonus of cashback which they paid quite quickly. Their communications were great and were good at keeping me up to date with when my phone line would be sorted and broadband activated.
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Plus Net

1 2 3 4 5 1 month ago
 
 
 
 
 
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How lovely to have an English call centre and some one you can under stand :) Can't fault the service (so far!) only been on line 24 hours!!
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Review

1 2 3 4 5 1 month ago
 
 
 
 
 
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So far seem to be a great company, no problems encountered and serive I have subscribed to was the cheapest a
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Fastest cashback ever

1 2 3 4 5 1 month ago
 
 
 
 
 
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It has taken under three weeks to receive cashback confimation - this is the speediest cashback I have experienced yet.
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good service good price

1 2 3 4 5 1 month ago
 
 
 
 
 
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pleased with service had fault on line sorted out quickly when other's had failed decent broadband speed and quick to pay cashback.
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Plus net

1 2 3 4 5 1 month ago
 
 
 
 
 
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Competitive Price, Was paying £27 a month with Sky for the same service and now paying £13 for the same service with Plus net. Well Chuffed.
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Impressed

1 2 3 4 5 1 month ago
 
 
 
 
 
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Impressed that the cashback is so quick, makes a nice change, very good service from plusnet, very happy customer!
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Nil customer service

1 2 3 4 5 1 month ago
 
 
 
 
 
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Cash back declined despite purchasing through quidco. Took 3 days of no phone or broadband and £42 worth of mobile calls to get phone and broadband running. Then at less than half speed they estimated . Promised call backs hardly ever materialised and attitude of customer service is we have your money as you paid line rental for year to get bet deal so tough. No offer of refund on calls made often left going between departments for over 1 hour, then they just move you into another queue no apology in fact little of nothing. Beware
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Plusnet - excellent overall.

1 2 3 4 5 1 month ago
 
 
 
 
 
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Tracked within a couple of hours of the transaction and cashback confirmed in just over a month. Also an excellent broadband service. Very happy.
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Plusnet - amazing product, 1st class service

1 2 3 4 5 2 months ago
 
 
 
 
 
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As a previous sky broadband and telephone customer - why wouldn't you want to transfer to a cheaper and faster broadband / telephone provider? Transfer from sky to plusnet was as stress free as you can get. Regular e mail and mobile texts from plusnet kept me in the loop on broadband and telephone transfer status. Plus £80 cash back paid about 1 week after transfer. In the first year I'll have saved £200.
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Worried at first but excellent overall

1 2 3 4 5 2 months ago
 
 
 
 
 
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The cashback took a while to track initially, waited a week to raise a claim thinking it had not tracked correctly. However a day after I raised a manual claim it auto tracked and the speed of the cashback has been one of the fastest of all retailers. Not to mention a great product and excellent customer services from PlusNet. A company worthy of your custom!
1 of 1 people found this useful
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Refreshing broadband change - fast, prompt, speed as promised - so my parents signed-up too

1 2 3 4 5 2 months ago
 
 
 
 
 
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I changed from one popular fibre-optic broadband supplier to Plusnet Fibre Broadband, and found their service to be excellent - faster delivery of equipment, prompt installation and excellent speed (typically 36-38MB, as predicted by their system). In fact, I was so happy with them that I had my parents sign up with them too, and their experience has been just as good so far.
1 of 1 people found this useful
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Simply the best service and fastest cashback I have ever had.

1 2 3 4 5 2 months ago
 
 
 
 
 
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As title great service and high fast cashback £80 can't go wrong with this deal. Went from BT to Plusnet very easy. Not ever looking back to the horrible service of BT
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Great

1 2 3 4 5 2 months ago
 
 
 
 
 
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What can I say, no problems at all, tracking was immediate and cashback paid a month after switch to Plusnet. Very happy.
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phone and broadband

sheila19580201
(See all their reviews)
1 2 3 4 5 2 months ago
 
 
 
 
 
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very easy to set up. fast cashback excellent customer service A good all rounder not too technical !! highly recommended by a technophobe!!
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Excellent

1 2 3 4 5 2 months ago
 
 
 
 
 
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Wow, so impressed with Plusnet. Purchased on 2nd Feb 2013 and full cash back tracked straight away and has now been paid on 7th March. A few minor problems when placing the order online with Plusnet but quickly resolved. Staff friendly, knowledgeable and helpful. Switch over of phone and broadband went very smoothly on the date stated. Great service at a great price.
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Value and Excellant service doesn't have to cost the consumer the earth.

1 2 3 4 5 2 months ago
 
 
 
 
 
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This is how it should be, excellant value and service. Been with alot of premium ISPs, but for the money PlusNet have got it spot on. The value is second to none.
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nothing but problmes

1 2 3 4 5 2 months ago
 
 
 
 
 
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installed 3 weeks after advised would be paid for new connection / line but installer (from BT) used existing spare line that currently was not being used - now want for new activity that getting internet for internet existing hub at top of house they installed new where entered house and rewired socket so all phone extensions (is a large house) off new hub rather than keeping old home phone number router supplied signal downgrades to essentially nothing after approx. 30 feet not stated 200. Have an old router from original talktalk installation approx. 5 years ago and this covers the whole house so plusnet one essentially old redundant technology not up to job speed to house is very good (better than advised would be) for both upload / download complained to plusnet support - nil heard / we still having to use our old provider additionally bt installer said would advise plus net not to charge for install of line as did not do - they took monies / no refunds.. unhappy client this end
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Plusnet - Excellent

mohamed.patel
(See all their reviews)
1 2 3 4 5 2 months ago
 
 
 
 
 
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Not only did I save money by moving my phone and broadband to Plusnet, but the move and service was faultless. I'm now getting broadband speeds of 13mb /s compared to 9mb / s with o2. I would highly recommend Plusnet.
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Could not be better!

1 2 3 4 5 2 months ago
 
 
 
 
 
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Although happy with Sky, I took a gamble when I recently moved as I heard also heard good things about Plusnet. Did everything online, phone number came to me via text with 24 hours. Within 48 hours I was given a broadband switch on date. 24 hours before that date I was told it was on, and sure enough it was. Speeds as expected, though I do have the benefit of living close to exchange. Look forward to upgrading to fibre with these guys when it's on in my town this year. Cashback tracked within 12 hours, and was paid within 2-3 days of broadband being activated!
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Plusnet Unlimited Fibre

1 2 3 4 5 2 months ago
 
 
 
 
 
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All as promised, up and running very well and they were incredibly helpful when I had to change appointments. Will see how I get on with them.
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Plusnet

s.roberts2000
(See all their reviews)
1 2 3 4 5 2 months ago
 
 
 
 
 
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Very quick cashback. Line sorted quickly, there were issues but these were resolved quickly after a phone call. Only negative is that when there are problems there is only an 0800 number to ring, which costs a fortune from a mobile.
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Plusnet Have been great!

1 2 3 4 5 2 months ago
 
 
 
 
 
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I would like to just say how great plusnet have been they have great support activated BB on the date they stated, provide a good speed, Value for money, Many Thanks Plusnet highly reccomended
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plusnet

1 2 3 4 5 2 months ago
 
 
 
 
 
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Amazing. quick change over from sky. no hassle. very quick replies from uk centre. no silly responses. they know exactly what you mean and reply to you as a human not an automated message. will defo recommend. 76mg broadband. maybe cheaper options out there but i would rather pay to speak to someone in the uk. excellent plusnet. keep it that way :)
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Great Transaction

1 2 3 4 5 2 months ago
 
 
 
 
 
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Great Transaction, Quick tracking, great rate and confirmed within 30 days. Good Product too, swift switch over of our broadband and phone.
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FASTER PAYING???

1 2 3 4 5 2 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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 Cashback payment
Come on Quidco. I signed up with Plusnet to take advantage of the "£70 cashback, fast payment". Almost four months later and I'm still awaiting payment for the tracked purchase, of November 5th.
3 of 4 people found this useful
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Excellent

HarriHarrison
(See all their reviews)
1 2 3 4 5 3 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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Plusnet do things in a very different way to BT. The broadband switch-over did have a glitch but +net kept me informed of progress and promised me nothing they could not deliver. After years of uninspiring poor service with BT they are a breath of fresh air with an excellent cashback process as a bonus.
1 of 1 people found this useful
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Plusnet

1 2 3 4 5 3 months ago
 
 
 
 
 
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Great company, excellent customer service and an excellent product. Very happy customer especially with the added bonus of Quidco cashback!
1 of 1 people found this useful
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Fab plusnet

1 2 3 4 5 3 months ago
 
 
 
 
 
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Fast transfer, service and overall a good service provided from plusnet, would def recommend to all family and frends. A*
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Wrong cashback amount

1 2 3 4 5 3 months ago
 
 
 
 
 
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Cashback should be £80 but only confirmed £35. Ive raised a claim for the outstanding £45......poor on that front. Plusnet seem to be good so far in relation to the product and customer service. Will amend my review if they sort out the cashback.****Update.....only been paid £35 no sign of the full £80 as advertised. I feel cheated....not a good advert for Plusnet's relationship with Quidco****
1 of 1 people found this useful
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Quick tracking, confirmation, and payment.

1 2 3 4 5 3 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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Very happy with cashback timescales and service provided so far by plusnet, the migration from talk talk was painless, and allowed me to keep the same telephone number which i didnt expect moving from LLU to BT (Plusnet).
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plusnet phone and broadband

1 2 3 4 5 3 months ago
 
 
 
 
 
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exelent company.cashback confirmed within 4 weeks.very good customer service.helped me all the way through switch over.would recomend to anyone,
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Plusnet Phone and Broadband Package

1 2 3 4 5 3 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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Exceptionally quick. The phone element was connected within 12 hours of the order being placed. The router arrived within 2 days. Cashback was confirmed within 9 days and paid within 14 days from the date of the original order. Excellent service.
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Plusnet

1 2 3 4 5 3 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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Customer service so far much better than Talktalk. Cashback tracked very quickly. We seem to have a stronger signal and we are paying less.
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Excellent

1 2 3 4 5 3 months ago
 
 
 
 
 
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Excellent service, friendly chat box on website to guide you through if unsure what it is the best option to go for.
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Excellent

1 2 3 4 5 3 months ago
 
 
 
 
 
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Plus net have been superb and got me moved over quickly and smoothly. Highly recomended for anyone looking to move to fibre broadband (FTTC)
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Wish We'd switched ages ago

1 2 3 4 5 3 months ago
 
 
 
 
 
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Very simple switch with Plusnet after being ripped off by Virgin Media for years. Excellent communication throughout, the broadband was switched within about a week/10 days and the home phoneline 2 weeks after this - but e-mails received all the way through. Seems obvious now but bear in mind that when you get the broadband switch date that your current provider will disconnect you on the day before. Virgin didn't hang around in disconnecting us early AM on the Monday (not informed) and Plusnet connected us on Tuesday as advised. Highly recommended retailer - thx Plusnet.
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Excellent product, cashback and service

1 2 3 4 5 3 months ago
 
 
 
 
 
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For a start the product is the best value on the market so I'd be prepared to put up with less than optimal speed of cashback. My experience however has been excellent throughout. The broadband service is live for less than 2 weeks so at this stage, Plusnet has paid me more than I have paid them! Highly recommended.
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Faster Paying or maybe not!

1 2 3 4 5 3 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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Purchased in mid October and still waiting, 3 and 1/2 months after tracking - maybe faster paying is the wrong term!
3 of 4 people found this useful
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Plusnet for value

LesinChiswick
(See all their reviews)
1 2 3 4 5 4 months ago
 
 
 
 
 
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Nothing could be finer than this; an added bonus is the truly first class complimentary customer service from Plusnet (24/7)
1 of 1 people found this useful
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EXCELENT!

1 2 3 4 5 4 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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brilliant! plusnet cant fault them!! smooth transfer from diffrent supplier, very fast tracking and payment within 2 weeks!!! if your thinking about joining plusnet do it you wont be disapointed!
2 of 2 people found this useful
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Good Old Yorkshire =)

1 2 3 4 5 4 months ago
 
 
 
 
 
 Pricing and cashback
 
 
 
 
 
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I used to be with O2, but the last few years their standards had slipped, so I started to look around for a change in provider and then came across Plusnet and decided it was a good time to try a change - best thing I've done in a very long time. Broadband speed slightly better than predicted and has been reliable and the Plusnet router is good regarding what you can do with it like port forwarding and so on. Web dashboard has all the important bits of information and in-depth areas too namely breakdown in broadband usage. I changed my home phone over also so will review when that is sorted in the near future. I wholeheartedly recommend Plusnet to beginners and experts and Quidco cash back was a bonus and just waiting for it to be transferred to my account =) (Very Smiley Face)
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Plusnet

1 2 3 4 5 4 months ago
 
 
 
 
 
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Excellent switch no problems at all would recommend on my experience. All went as promised on date and to time.
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Broadband and phone value...

1 2 3 4 5 4 months ago
 
 
 
 
 
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Ordered a new line and chose basic broadband & phone package to suit refurbished house. Line was reconnected fairly speedily, but was troublesome - then broadband wouldn't work reliably. BT Openreach (who own the lines to the exchange) made 5 visits before it was resolved by digging up the road & remaking an underground connection. Plusnet were brilliant at chasing BT and gave regular text & mobile call updates - couldn't have been better, another good reason to choose a supplier with UK based support. (BT Openreach engineers seemed to have to deal through overseas call centre) Pluasnet customer service, I would say, is second to none. I used to be with O2, but their standards had slipped over the last few years, so when I moved house was a good time to try a change - best thing I've done in a long time. Broadband speed much better than prediction and has been rock-steady reliable. Web dashboard has all the important bits of information and in-depth areas too. I wholeheartedly recommend Plusnet. Quidco cashback was a bonus.......
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Plusnet not quite all that

1 2 3 4 5 5 months ago
 
 
 
 
 
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I was not too impressed with plusnet, I had high hopes from all the good reviews but in my instance I didnt think they stacked up. Slow!!
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Plusnet

1 2 3 4 5 5 months ago
 
 
 
 
 
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Super slick change from BT to Plusnet. Saved £££'s on the deal with cashback paid within a couple of weeks. Broadband went live on the day I had nominated. Good customer support, very happy.
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Plus Net

1 2 3 4 5 5 months ago
 
 
 
 
 
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Phone service on time. Broadband Service - Plusnet failed to order the broadband service and failed to deliver the pre-ordered modem. First weekend no broadband at all. Lots of waffle about broadband and phone orders 'not matching ' - whatever that means. Got a credit off first months broadband - but given I am getting no service - I shouldn't be paying at all, right? No break in service for two years with virgin (but very expensive); plusnet failed at first hurdle.
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Should have done it years ago!

1 2 3 4 5 5 months ago
 
 
 
 
 
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Moved to PlusNet (Broadband and home 'phone) from Orange ..... after numerous problems over the years with the latter. Perhaps the experience with Orange gives everything else a rosy glow - but the move has been totally trouble free on the PlusNet side. Once you get used to their rather quaint habit of handling everything with Questions & Answers (inc ordering the router!) their communication has been excellent. The broadband move was superb and the home 'phone (2 weeks later in order to mitigate against problems) went unnoticed. My broadband speed is still rubbish (as predicted) - but that's down to the constraints of the exchange and a rural location. Unprovoked - PlusNet did check the speed again some 2 weeks into the supply and confirmed that is as good as it gets for now. Very impressed with the whole package. And very pleased to be away from Orange - who are still trying to bill me for services they no longer provide.
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excellent

1 2 3 4 5 5 months ago
 
 
 
 
 
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Brilliant service Thank you Plus net were very competitive , helpful on the phone, and quick to respond to minor issues.
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So far, so good

1 2 3 4 5 6 months ago
 
 
 
 
 
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Transfer from BT was relatively pain-free and I was kept informed along the way. A couple of broadband issues which have been dealth with quickly. There is a sometimes lengthy wait to get through to customer services but when connected the staff are knowledgeable, friendly and helpful. No problems with tracking and payment was made in a timely manner. Overall I'm very happy and would recommend.
3 of 3 people found this useful
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Looking good

1 2 3 4 5 6 months ago
 
 
 
 
 
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Did a lot of research after problems with Orange Broadband, and Plusnet looks the best option all round. Very good sign up process for Broadband and Home Phone, and tracked on Quidco within 30 minutes, so very happy with that. Hope the rest goes problem free... will report back later. Update - The transfer of my broadband was a bit of a nightmare, not exactly the seamless changeover it was supposed to be, in fact 25 hours without broadband, which involved ringing Plusnet at 9pm, after midnight and finally 9am, to listen to the usual excuse that it was "our suppliers fault... the systems are down". So not exactly the great customer service they advertise. In my eyes, the broadband was there, but someone at plusnet hadn't entered the password to let me connect. Fortunately the home phone switchover was seamless, and everything has been ok since connection. One word of warning, I thought the 10Gb limit would be ample, but it is a bit worrying. I am only using e.mail and general surfing, 2 to 3 hours a day, but I am having to limit myself a bit to make sure I stick to 333Mb per day. If I was to watch videos I would soon be over. There is always the option to do any downloads after midnight so they don't count, but I would rather be asleep. FINAL UPDATE - Cashback received just 5 weeks after my initial sign up. Haven't even paid my first month direct debit yet. Amazing !
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Good for the price

1 2 3 4 5 6 months ago
 
 
 
 
 
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I had some initial problems with my internet spped and landline, but this was sorted within a week. Otherwise I would have given them top marks all round.
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Problem free

1 2 3 4 5 6 months ago
 
 
 
 
 
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I had no problems signing up and was kept fully informed throughout the broadband , line and phone transfer processes. Everything Plusnet said it would do has been done and done on time. All was tracked and paid very quickly. I lost my broadband for a morning but Plusnet had told me the dates of transfer well ahead so was prepared. My broadband speed is actually faster now than Plusnet originally estimated and is an improvement on my previous speed. My switch of landline and phone went without any noticeable change - and again on time. The customer website where I can access and keep track of my account is very easy to use and so far has given me everything I need. All in all a faultless performance and so I can recommend Plusnet without any hesitation.
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plusnet

1 2 3 4 5 6 months ago
 
 
 
 
 
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pleasure doing business, customer service was excellent and communication was very good, kept me in the picture at all times thank you
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better than B.T but same service standards

1 2 3 4 5 6 months ago
 
 
 
 
 
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good company to deal with excellent customer services and best priced internet provider at present. fast payout and tracks first time
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Fantastic service, customer support

1 2 3 4 5 6 months ago
 
 
 
 
 
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New to Plusnet had a few initial issues fantastic customer care and support. Resolved and updated all the way. Very fast payout.
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plus net great at paying poo at customer retention

1 2 3 4 5 6 months ago
 
 
 
 
 
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Plus net was our first purchase through quidco - they paid fast got money into bank fast, never had a problem with plus net - internet was fastest we ever had - even faster than sky we are with now and their customer service was great no problems - the problem came when we had an offer from sky to switch to unlimited broadband - Plusnet refused to match or beat sky, they then advised about fibre - which they said was in our area (when it wasnt) but didnt seem bothered to retain us. When it was coming to our switch to sky they contacted us then offering to match sky's price but again not on unlimited broadband or fibre which is a shame as we were happy with them just not their pricing for unlimited which sky was beating by over £10 a month compared to plusnet
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Plusnet

1 2 3 4 5 6 months ago
 
 
 
 
 
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Good provider for the money especially when taking into account the cashback. Fast payment statement was slower than expected but did come through within 50 days, I did raise a claim to aide the payment turnaround after 35 days though. Overall very happy. Reasonable customer service and nice technical support team. If streaming from youtube, lovefilm, netflex or blinkbox etc, opt for the 60Gb pack other wise you pay £5 for each additional 5Gb on the value broadband. Would recommend for the money you pay.
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