Sky Digital TV and Broadband offers & cashback
Sky has changed the way people watch TV, forever. Over 240 free-to-air non-...
Sky has changed the way people watch TV, forever. Over 240 free-to-air non-subscription digital channels, which come free as part of any Sky TV Package you choose - that's four times more than the number of channels Freeview has available. Among the channels you'll get with this TV package are Sky Atlantic – the home of HBO in the UK exclusive to Sky, Sky1, Sky Living, FX, SyFy, Comedy Central, Sky Arts and Watch.
As a Sky Broadband Unlimited, Connect or Fibre customer you can get free and unlimited wireless internet access to The Cloud WiFi Hotspots throughout the UK. Experience the wonder of high definition for less with up to 60 HD channels. Sky HD package give you access to all the best of Sky in HD including Sport and Movies channels.
Sky Go is a FREE service for all Sky TV customers. It allows you to Watch Sky Movies, Sky Sports and entertainment on your iPad, iPhone, laptop, Xbox 360 or selected Android smartphones.
Sky Store give you access to 1000’s of Movies from 99p each. It's like having a huge movie rental store in your home - available instantly through your Sky+ box with any Sky TV package. No DVDs, no waiting for the post and absolutely no late fees. It's another great way to enjoy movies from Sky Movies, and it couldn't be easier.
Sky Broadband and Talk has the best overall customer service compared with BT, Virgin Media and Talk Talk (Source: Ofcom Report. Dec 2012). And that’s not all, for a second year running, Sky Broadband and Talk has unbeatable overall customer service compared to BT, Virgin Media and Talk Talk. (Source: Ofcom Report, Dec 2012). With absolutely no usage limits and our new Switch Squad making your switch easy, why not take Sky Broadband Unlimited today.
Rates
EXCLUSIVE RATE EXPIRES IN 2 DAYS
for Sky Entertainment Extra+ with Sky Sports Pack + Sky Movies Pack + Fibre Unlimited + Talk Anytime + Sky Multiroom + Sky Go Extra
EXCLUSIVE RATE EXPIRES IN 2 DAYS
for Sky Entertainment Extra+ with Sky Sports Pack + Sky Movies Pack + Fibre Unlimited + Talk Anytime
EXCLUSIVE RATE EXPIRES IN 2 DAYS
for Sky+ with Sky Sports Pack + Sky Movies Pack + Fibre Unlimited + Talk Anytime
for Sky Movies & Sports Pack as part of a Sky TV bundle (bonused after 6 months, must be purchased together)
for Standalone Fibre Unlimited (without TV) + Talk Anytime
for Fibre Unlimited + Talk Anytime as part of a TV bundle
for Sky Multiroom
for Broadband Unlimited + Talk Anytime as part of a TV bundle
for Sky Sports Pack as part of a Sky TV bundle (bonused after 6 months)
for Sky Movies Pack as part of a Sky TV bundle (bonused after 6 months)
for Sky Go Extra*
for Broadband Lite
for Talk Weekend
Cashback also available at:
Stats
Estimated payment date
11 September
(if you purchase today)
Tracking speed
Less than 6 hours
(from purchase)
91% tracked within 6 hours
6% tracked within 12 hours
2% tracked within 1 day+
Tracking reliability
96.7% tracked
- Sky TV prices will increase on 1 September. In accordance with our standard terms, prices may rise by up to 10% in the initial contract term
Quidco Purchasing Tips & Sky Terms
- Cashback is payable to Brand New residential customers* only (*Has not signed up with Sky within the last 12 months).
- You must sign up & complete the purchase wholly online via Quidco from start to finish. (Minimum 12 month subscription applies to Sky TV or Sky Broadband).
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When purchasing Sky+HD, you must purchase the ‘Sky HD pack’ in order to be eligible.
- The Sky customer services team do not deal with any Quidco cashback offer queries or cashback claims. You must contact the Quidcare team who will respond to you within 24 hours.
- Please submit missing cashback claims to Quidcare within 45 days of sale date with your Sky Customer reference.
Tracking
- Cashback for taking out Sky Sports and/or Sky Movies as part of the Sky+/Sky HD subscription will track 6 months after the channel activation date.
- Cashback for Sky Go Extra will track 6 months after the channel activation date.
- Your cashback will only be confirmed after your activation date.
Exclusions
- Customers living in a block of 4 or more flats and/or if any installation is made by a specialist team and not Sky, cashback will not be awarded.
- Cashback is not paid on ‘Connect’ Broadband.
- Cashback is not paid on Standalone ‘Sky Talk’.
- Staff discounts/external voucher codes or refer a friend offers are not eligible for cashback.
- If your order cannot be processed automatically online and you require the Sky team to contact you or the Sky call centre need to run additional checks via the telephone or re-process your order, you will not be eligible for cashback.
Sky bundle builder
Start your Sky bundle right here and get the price & your potential cashback
1
Start with one of these popular bundles
Sky TV
Up to £ cashback
Note about monthly costs
12 month minimum subscription for all products.
Sky TV, Broadband & Talk
Up to £ cashback
Note about monthly costs
Sky Line Rental (£14.50 per month) is not included in the price, this will be charged in addition. 12 month minimum subscription for all products.
Sky Broadband & Talk
Up to £ cashback
Note about monthly costs
Sky Line Rental (£14.50 per month) is not included in the price, this will be charged in addition. 12 month minimum subscription for all products.
2
Choose your broadband.
Broadband Lite
£5.00 cashback
Note about monthly costs
Sky Line Rental (£14.50 per month) is not included in the price, this will be charged in addition. 12 month minimum subscription for all products.
Broadband Unlimited
£40.00 cashback
Note about monthly costs
Sky Line Rental (£14.50 per month) is not included in the price, this will be charged in addition. 12 month minimum subscription for all products.
Fibre Unlimited
£50.00 cashback
Note about monthly costs
Sky Line Rental (£14.50 per month) is not included in the price, this will be charged in addition. 12 month minimum subscription for all products.
3
Choose your TV standard or HD
Sky+
£50.00 cashback
Note about monthly costs
12 month minimum subscription for all products.
Note about monthly costs
Sky Line Rental (£14.50 per month) is not included in the price, this will be charged in addition. 12 month minimum subscription for all products.
Entertainment Extra+
£90.00 cashback
Note about monthly costs
12 month minimum subscription for all products.
Note about monthly costs
Sky Line Rental (£14.50 per month) is not included in the price, this will be charged in addition. 12 month minimum subscription for all products.
4
Add on as many of these packs to your bundle
None
Sky Movies Pack
£16.00 / month
£25.00 cashback
Sky Sports Pack
£21.00 / month
£25.00 cashback
60.00
* Sky monthly cost and M&S voucher amount to be used as a guide, please reference Sky site for the most accurate information on special offers and terms. Cashback amount to be used as a guide, to be sure check against rates to the left.
** Monthly cost refers to the effective monthly cost calculated by deducting the cashback amount from total contract cost (monthly cost multiplied by contract length) and dividing by the contract length.
Offers
- All (10)
- Offers with cashback (10)
Expires in a day
Enter our blog competition before Thursday 20th June to win our prize worth £800 (Terms and conditions)
Details
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
Exclusive
Expires in a day
All 6 Sky Sports channels & all 11 Sky Movies Channels in stunning HD. 6 months half price Sky + Free Sky+HD 2TB + Free Standard Set-up +£100 M&S voucher and free 12Month free Broadband unlimited or 6 Months free Fibre. Total saving of £433.50 + up to £248 cashback! (Terms and conditions)
Details
- Sky Line Rental at £14.50 a month
- In order to earn the full £248 cashback you must purchase the following:
- £90 for Sky+ Entertainment Extra+
- £60 for Sky Movies & Sports Pack as part of a Sky+ or Sky+HD TV bundle (bonused after 6 months, must be purchased together)
- £40 for Fibre Unlimited
- £10 for Talk Anytime
- £40 for Sky Multiroom
- £8 for Sky Go Extra
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Exclusive
Expires in a day
All 6 Sky Sports channels, including Sky Sports 1 & 2, Sky Sports News and Sky Sports F1® + Free Sky+HD 2TB super-storage box + 12 months free Broadband Unlimited. Total saving of £313.50! + £75 cashback (Terms and conditions)
Details
- Sky Line Rental at £14.50 a month
- In order to earn the full £75 cashback you must purchase the following:
- £50 for Sky+
- £25 for Sky Sports Pack
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Exclusive
Over 35 Sky Entertainment channels including Sky Atlantic. Total saving of £164.50 + £50 cashback! (terms and conditions) (Terms and conditions)
Details
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Exclusive
Expires in a day
More than 45 channels in stunning HD plus enjoy TV Box Sets on demand, ready to watch when you are. Total saving of £164.50 + £90 cashback! (terms and conditions) (Terms and conditions)
Details
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Exclusive
Expires in a day
All 11 Sky Movies channels, including Sky Movies Disney + Free Sky+HD 2TB super-storage box. Total saving of £313.50 + £75 cashback! (terms and conditions) (Terms and conditions)
Details
- Sky Line Rental at £14.50 a month
- In order to earn the full £75 cashback you must purchase the following:
- £50 for Sky+
- £25 for Sky Movies Pack
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Exclusive
Add Sky Broadband Unlimited to any of the above bundles with 12 months half price or 12 months Free when taken with Sports & top up your cashback rate by £40 (Terms and conditions)
Details
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Exclusive
Expires in a day
Add Sky Fibre Unlimited to any of the above bundles with 6 months half price or 6 months Free when taken with Sports & top up your cashback rate by £50 (Terms and conditions)
Details
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Add Sports to your TV package and get 6 months free fibre unlimited + Free Sky+HD 2TB super-storage box, giving a total saving of £269 + £65 cashback (Terms and conditions)
Details
- Sky Line Rental at £14.50 a month
- In order to earn the full £65 cashback you must purchase the following:
- £50 for Fibre Unlimited
- £25 for Sky Sports Pack
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
Add Sports to your TV package and get 12 months free broadband unlimited + Free Sky+HD 2TB super-storage box, giving a total saving of £239 + £55 extra cashback (Terms and conditions)
Details
- Sky Line Rental at £14.50 a month
- In order to earn the full £55 cashback you must purchase the following:
- £30 for Broadband Unlimited
- £25 for Sky Sports Pack
- This offer/voucher code was correct at the time of publishing
- It is important that you check your order summary before purchasing
- In the event that the offer/voucher code does not work please refer to our help pages
- Discount cannot be applied to your order after you have made your purchase
- The retailer reserves the right to terminate this offer at any time
- Please note the cashback rate for this retailer varies depending on the item purchase
- Please see the cashback rates at the top of the page for full details
User Reviews
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175 reviews
3 reviews of 175 ordered by
Cashback....what cashback?????
bangara
(See all their reviews)
(See all their reviews)
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2 days ago
Took offer in Jan 13 and still no cashback as of writing this review Jun 13.
Pointless cashback offer and misrepresentation.
I could have taken an offer elsewhere
Think quidco should remove sky from cash back until this is sorted.
user2821617
(See all their reviews)
(See all their reviews)
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4 days ago
Got sky 6 months ago purely due to £100 cash back. What a mistake. Still nothing. Every day it gets moved back another day. Hadn't read reviews until now so won't hold my breath. Don't think I'll be renewing contract. Think quid co should remove sky from cash back until this is sorted.
Contract ended and still waiting for cashback........
helen.kirkham
(See all their reviews)
(See all their reviews)
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4 days ago
I placed an order in May 2012 for a phone and internet package. I received an e-mail confirming £100 cashback would be paid. I received £50 cashback after 6 months, but despite chasing I am still awaiting the remaing £50. Very poor.......if they agree £100 cashback they should pay £100 cashback. Simple!
Poor customer care and still no vohchers
user981537
(See all their reviews)
(See all their reviews)
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4 days ago
It's been 11 months still waiting for m and a vouchers, promised £100 but never arrived if you want genuine advice for broadband and phone use O2 very good well mannered people who know how to use the systems their giving to use I'm going back to O2 in 1 month
still waiting...
user2558677
(See all their reviews)
(See all their reviews)
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4 days ago
I'm also still waiting for my cashback since placing my order back in January. Great service overrall but cashback speed is terrible
Cashback still not paid after 6 months
madasafish
(See all their reviews)
(See all their reviews)
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4 days ago
Similar to other reviews here, 6 months has now passed since activation and the 'expected payment' date just keeps moving further away. Product is very good, cashback service is terrible.
Cashback declined after 6 month wait
JStroud52
(See all their reviews)
(See all their reviews)
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5 days ago
After a 6 month wait (not usually an issue provided a retailer fulfills the claim) my cashback request was incorrectly declined. I gave up the opportunity to have the first 6 months of my plan at a half-price rate because the cashback option rated better overall, so I'm not best pleased. Avoid.
Will I ever actually see my cashback???
user1979157
(See all their reviews)
(See all their reviews)
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10 days ago
It has been 6 months now and I am still waiting for my cashback!! Quidco have said they are doing everything that they can do but the expected payment date just keeps getting put back.
Very happy with my sky broadband which I got from the offer - but very disappointed with the speed of cashback - especially seeing as I have been a SKY customer for years now.
Still waiting for cash back
Jcwally
(See all their reviews)
(See all their reviews)
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11 days ago
Cannot believe that 5 months has passed and still haven't received the cash back. Rejected at first but accepted after claim raised. Still awaiting confirmation. Apart from that the service was good and a little hitch was resolved easily through their customer service.
Excellent service
user1172975
(See all their reviews)
(See all their reviews)
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12 days ago
Sky is awesome. The box, the service, and the add ons that are free, sky go on smartphone or tablet, being able to record on your box using the sky plus app.
My only gripe was the two blokes that did the installation, useless and not careful I drilling etc.
9 months and waiting,....could have had a baby in this time
QuidsinBee
(See all their reviews)
(See all their reviews)
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14 days ago
We moved in to our first house together in October, and spent some considerable time weighing up the various options of offer (as you would) The offer at the time to take up a contract with Sky in my name, was for £120 cash back for a 2 year package. We actually took the offer up in September in advance of our moving date, so that it would all be ready for us when we moved in. This cashback was of course, a major incentive in taking the package out.
Despite one or two small teething problems initially (for instance Sky announcing to us they'd moved our installation dates on several occasions, including BEFORE we were moving house - and they sent some messages directly to email and others to an online log-in) the service has generally been good; uninterrupted and can't really complain. I guess it does what it says on the tin, no more and no less. Internet has been speedy and for the most part reliable.
As for the cash back however, we are pretty cheesed off. I have raised the query with Quidco on several occasions, and as far back as January we were told that they were 'on the case' for us. It is still sitting there with a 'claim raised' status. It is now June, so it is coming up to 9 months since we took out this package.
I can't begin to understand why it is so difficult for a major company like Sky to come up with £120.
If we don't get it soon I can safely say we'll be looking elsewhere at the end of our contract as this would essentially amount to a great big swizz - false advertising, a con, whatever you want to call it. This money is small fry to Sky but a lot to a young couple. HURRY UP AND PAY US!!
Don't fall prey to the cashback offers from SKY. They are total cheat
user2524445
(See all their reviews)
(See all their reviews)
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19 days ago
Don't fall prey to the cashback offers from SKY. They are total cheats. I bought SKY TV & Broadband package online (through Quidco) in the month of December. I was refused any cashback and since then I have raised my cashback claim on a number of occasions only to be refused time and again.
SKY is total cheat and you will only waste your time and money here.
STAY AWAY FROM SKY
user1932379
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(See all their reviews)
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19 days ago
stay away from sky they take you for a ride cashback so slow that you could wait months or a year before any news from sky
Will the cashback ever arrive
user2756178
(See all their reviews)
(See all their reviews)
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19 days ago
today is 4 months since I switched to sky, no sign of the cashback, every day that passes it moves the expected payment date back a day so that its always 2 weeks away, It seems Sky can offer so much cashback because they dont pay it ! very disapointing so far but you never know it may arrive at some point, just after I tell them Im switching to Virgin !!
7 Months and counting , still no cashback.
audioslim
(See all their reviews)
(See all their reviews)
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19 days ago
Still waiting 7 months later for cashback. Tracked fine and I'm told cashback will be paid in June (that will be 8 months after signing up).
Extremely Pee'd Off!!
simonniven1
(See all their reviews)
(See all their reviews)
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21 days ago
I switched phone and broadband providers to Sky from O2, who I have been with for the last 3 years and who have been excellent, purely because of the £100 cashback offer on Quidco.
I too looked at the reviews and wondered if it was worth the risk, but agreed to switch anyway.
BIG REGRET. The service is not as good as O2's and the cashback has since been refused as 'the commission has been paid elsewhere'. I'm not sure where as I did the whole process through Quidco.
If I could cancel my account with Sky I would as the experience so far has been disappointing.
IF YOU CAN GET A BETTER DEAL THAN SKY WITHOUT CONSIDERING THE CASHBACK, GO ELSEWHERE!!
Good deal, but am beginning to doubt that I will get the cashback.
yn234
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(See all their reviews)
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21 days ago
Ordered Sky broadband on 15th January, with £80 cashback. I am still waiting for the cashback to be confirmed and paid. Cashback did not track and I have to raise a claim - never had problems with my cashback tracking. Claim was raised by Quidco on 30March. Last chased quidco up on the 7th May and was told that payment will confirm within 14 days. 19 days later, payment is still not confirmed and no news so far. Am rather upset as the only reason why I switched from p2 to sky was for the cashback.
DO NOT BASE YOUR DECISION FOR TV AND BROADBAND ON THIS OFFER
user2274061
(See all their reviews)
(See all their reviews)
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26 days ago
Sky were offering such good cashback and voucher deals that it made it financially worthwhile to cancel a contract early with BT (at great cost) and switch. I was told I would get £100 M&S vouchers and £90 cashback with the package I was going for. Having noted lots of the reviews saying that they were bad with giving the cashback, I had an online conversation with one of their operators. I gave him all of my details and he confirmed that yes, I would be eligible for cashback.
I buy the package and when I do so, they tell me that Sky cannot find my address. I live in a new build so fair enough, but a Sky team had been to the properties months before they were even available to live in to install a communal Sky dish and individual Sky sockets in every property. So obviously they know my property exists because they've been there. Lo and behold, by the time they identify my property, the M&S voucher offer has been reduced from £100 to £25. After I confirm my order, the M&S voucher offer goes straight back up to £100.
I then have to wait for the cashback. I accept it may take some months but since I have written confirmation from Sky that I'll get the cashback, I can deal with that. About six months down the line, Quidco tell me that Sky have declined to give me cashback based on the fact that 'you are in a property of four flats or more and this requires specialist installation'. This did not require specialist installation. Sky had installed everything already, in every flat, before I even moved in. The Sky man took approximately ten to fifteen minutes in my property and then left. I also had clear evidence of the conversation I had with their online customer services team that confirmed I was eligible for cashback.
After waiting six weeks for a response to my complaint, I have just had an email from Quidco. 'We're sorry but Sky are still declining your request and we have to close this case now'. No reason given, no evidence that they had looked at my case at all.
So, in short, these guys are conning customers into entering long deals with them using very attractive cashback and voucher offers with no intention of paying them. DO NOT BASE YOUR DECISION IN THE HIGHLY COMPETITIVE MARKET PLACE FOR BROADBAND, TV AND PHONE ON SKY CASHBACK OFFERS.
I shall now be writing to Sky's Chief Executive.
product good but no payment after 6 months
user1846221
(See all their reviews)
(See all their reviews)
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27 days ago
Sky broadband is reasonable. Delivery quick and switch of services from talktalk stress free.Cashback estimated date keeps moving. Ordered in November still no confirmed payment. Not holding breath.
NO PAYMENT RECEIVED
simonlewis
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(See all their reviews)
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27 days ago
Tracked in November last year and still no payment received - the date keeps going back and back. Quidco really shouldn't publicise any offers from Sky until they can demonstrate that they actually will pay!!
refused cashback
user2022647
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(See all their reviews)
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27 days ago
yes me too! I've been refused the second cashback amount. The first was tracked and paid promptly. The second amount (£40 after paying for movies and sport for 6 months) has been declined as being paid to another referrer - even though I ordered it in the same transaction at the same time!!! It seems that someone is promising a lot of cashback just to get people to sign up - shame on you. Quidco say there's nothing they can do. I am not happy with sky or quidco!
Very Good
user1230635
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(See all their reviews)
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1 month ago
Tracked no problem at all even after having an online chat to have 6 months half price added to my account which was not being advertised at the time.
AWFUL!
user1423601
(See all their reviews)
(See all their reviews)
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1 month ago
Declined payment, so I raised a claim, then they declined it again saying it went to another referrer. Which was rubbish! DO NOT EXPECT ANY CASHBACK!
cashback declined
rfgloyne
(See all their reviews)
(See all their reviews)
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1 month ago
Ordered a new sky package in November despite reading the poor reviews and shockingly (!) there have been massive issues including my purchased not being tracked and that sky have no reference to my purchase despite them willing taking my money for 6 months. Quidco support at present is being very poor in trying to get my cashback (estimated at £140 when I made my purchase). Please don't expect getting your cashback quickly-or if at all! If I get my cashback I'll write a slightly more positive review
Avoid at all costs
user1552154
(See all their reviews)
(See all their reviews)
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1 month ago
Poor service from Sky in getting me set up in my new home, was without phone and broadband for far too long and to top it all off my order did not track, raised a claim which took 6 months only for it to be declined saying that Sky had no record of my purchase. Why re they debiting my account almost £100 a month then if I did not make a purchase! I am now owed £165 after being mugged off by Quidco and SKy, at least if I had taken up one of Sky's (not as good) offers direct I would have already saved money, instead I have saved none. I have contact Sky but they blame Quidco, Quidco blame Sky
No Cashback!!!,7 months since order - DECLINED!?!?!
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1 month ago
Well, I upgraded our sky package via quidco - expecting £60 cashback. Ordered back in November. All tracked ok, showed up almost instantly in fact, and quidco "updated" the cashback a few weeks later (not sure what this means).
Anyway, we're now 7 months since order, and 6 months since last update, and all I see is an "estimated payment" date, which moves further away every time I check my account. Quidco are "chasing" this, but nobody seems to be getting anywhere. Annoying as hell as have had cashback from other companies a lot quicker, so don't rely on the money getting to you quickly, or perhaps even at all!!!
Support I have to sit and wait now. Fingers crossed.
EDIT: Absolutely disgusted. Sky have now declined the cashback. Tried to submit a claim, but it won't allow me to put any dates in from 2012 (earliest is 2013), so absolutely pointless. AVOID!! Don't waste your time!!
Good Price, good product
user2316583
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(See all their reviews)
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1 month ago
I was a bit wary of Sky after seeing some of the reviews on here, but their service is good value for money, and my purchase has tracked and paid very quickly. Thumbs up from me.
Sky pays but it does take a few months from time of order
user2758653
(See all their reviews)
(See all their reviews)
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1 month ago
We had sky installed in Jan, now in May we have had the cashback in our account. Can't complain at all about sky, installed on time and the price is good at the moment. Once the intro offers are finished I might review it.
Don't hold your breath
user887398
(See all their reviews)
(See all their reviews)
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1 month ago
Switched to Sky Broadband and phone in October. The switchover was a breeze and the service is fine, at half what I was paying BT. But my transaction didn't track and I had to raise a claim. The claim was approved on 6 April, but a month later, there's still no movement on any possible payment date.
pleasantly suprised
shabby.chic
(See all their reviews)
(See all their reviews)
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1 month ago
I was very worried when reading through the comments on skys ability to pay the cashback earned but 3 months after joining sky my cashback has been confirmed ready to come in the next payment run
quidcos support has been fantastic
NO CASH-BACK!?!?
user1785638
(See all their reviews)
(See all their reviews)
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1 month ago
I placed my order through quidco to change my home broadband to sky... Waited a whole year for the £50 cash back... It was declined!
Not Happy At All!
Caution....
mozaic79
(See all their reviews)
(See all their reviews)
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1 month ago
If you are going to get any Sky package Bonused after 6 months...BEWARE...
I got a full Sky package in July 2012, with £110 to be paid with a further £60 bonused after six months for adding Sports & Movies..
After 6 1/2 months passed I contacted Quidco (not an easy task as no drop down box for missing bonus payment) to ask where my extra £60 was, their reply after a month was to tell me yes it was payable but I'd already been paid it and shut my query down without a right to reply. I hadn't been paid by the way.
So I have to then re-instate another new query to advise I hadn't been paid it and they need to tell me when/who they paid.
They advised they gave me incorrect info and would contact Sky....and lo-behold today Quidco/Sky advise they cannot look into this any further as they don't pay anything more than 6 months after the original order. Claim shut down again, again without the right of reply.
So in other words, if you don't get your promised six month bonus payment from Sky/Quidco, the latest rejection suggests you have no right of appeal - even if they previously told you (incorrectly as it happens) that they have already paid you.
Still waiting for a proper (human) reply..... :-(
EXTREMELY SLOW CASHBACK
stelorblack1
(See all their reviews)
(See all their reviews)
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1 month ago
Changed to sky broadband in November and was without service for approx. 1 month due to fault with sky product in the telephone exchange. 6 months later still waiting for cashback. told by quidco that I am unable to do anything to chase this up and totally down to their liaison with sky. do not realistically anticipate receiving this cashback even though I have complied with all the requirements. waste of time.
Long wait for cashback
user2481292
(See all their reviews)
(See all their reviews)
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1 month ago
I upgraded my sky package to HD via Quidco.Tracking was quick so was delivery of the box although they charged £15 for it.Product is ok but needs frequent resetting which our Sky plus box rarely did.
Been waiting for the cashback now for 5 months which is far too long.Have reported to Quidco but no further forward.If there is a problem with getting the cashback Quidco should show that in their stats.
Update to my review.6 more weeks have passed and still no cashback.I have heard from Quidco support who say they are chasing Sky but nothing has happened.
Like many of you I feel the cashback time is grossly misleading.My advice is don't bother.
no cashback paid
cenci
(See all their reviews)
(See all their reviews)
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1 month ago
only reason i chose to switch my broadband was for the cashback offer and sky refused to pay saying they had no record of it. this deal was worth £80 to me and its a disgrace they can con you in this way. should of stayed with my existing provider
Lets make it complicated so you can't track what we are doing!
louisew30
(See all their reviews)
(See all their reviews)
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1 month ago
Sky never tracked correctly from the day I placed the order, subsequently 'upgraded' my package twice and this didn't track correctly either. There was then so many changes and queries I lost track myself at what had been paid or not and I'm sure I never got the amounts published. On top of that Sky's customer service is atrocious.
Good cashback but takes 6 months to be paid - they should publish the timelines
nmkpidelta
(See all their reviews)
(See all their reviews)
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1 month ago
Sky has good pricing (cashback + M&S vouchers) but takes 6 months for cashback to be paid. They should clearly publish the timelines.
Worst service, worst cashback time ever
user1785477
(See all their reviews)
(See all their reviews)
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2 months ago
Horrible customer service, never gave 6 months unlimited broadband as published on Quidco, and it has been 5 months since the date of purchase but no cashback paid so far!!! Sky must be laying eggs on this for so many months....
Refused to pay cashback!!!!
user1423899
(See all their reviews)
(See all their reviews)
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2 months ago
Warning for all people tempted by the Sky Cashback offer through Quidco. Sky will seemingly do everything possible to avoid paying. The alarm bells started to ring within minutes of placing my order when it did not track.
Despite following ALL the terms and conditions highlighted on the Quidco website to qualify for the cashback (such as deleting cookies etc, completing the whole purchase online in one go. AND despite having confirmation emails which I received within MINUTES of completing my Sky purchase via the quidco website (which confirmed the Sky order ID and my Sky account ID, Sky are claiming to have no traceability of my order being place through Quidco with me seemingly having no right of appeal.
Very disatisfied!
Very very slow, dont rely on getting this cashback around the estimated time
katewarr
(See all their reviews)
(See all their reviews)
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2 months ago
I ordered sky broadband, talk and TV in Nov, tracked straight away and thought I'd be one of the lucky few who would get paid as estimated. 5 months on I've been in touch with quidco support but I'm still waiting for confirmation and frustrated that Quidco and Sky can't sort this out so people can have a genuine estimate for their payment to be confirmed. The product itself is good, quick installation and no hassle- just a pity it was let down by the experience of the cash back.
Took too long
elainehill76
(See all their reviews)
(See all their reviews)
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2 months ago
Got paid the full £140 however took 6 months to confirm the cash back, just can't wait to get it into my bank account now!
appauling
user1699948
(See all their reviews)
(See all their reviews)
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2 months ago
waited 4 months for £140 cash back. Thought everything was going smoothly as no issues with Sky, however I have just received notice that they have declined claim as they apparently have no record of it. I'm disgusted and will be cancelling Sky when contract is up and am not happy with Quidco. How come some people receive their cashback and others don't when we've all followed the same rules and instructions.
Waste of time
davec25
(See all their reviews)
(See all their reviews)
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2 months ago
Ordered via Quidco following all relevant links. Order failed to track. Claim raised. 3 months later Sky declined "Enquiry Unsuccessful - No Record Found". No record of what? I'm using Sky broadband and phone, how can they not find my record?
Rubbish.
payment speed is veryyyyyy slow
user2405297
(See all their reviews)
(See all their reviews)
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2 months ago
i purchase in october and it been more than 6 months gone still did not receive my cashback.
i am very disappointed.
sky tv phone and broadband
user2748210
(See all their reviews)
(See all their reviews)
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2 months ago
Cash back slow but all worked fine and was a good amount. Sky retailers themselves offer poor customer service and unwillingness to help but the actual product and installation etc very good.
Best service
user2602
(See all their reviews)
(See all their reviews)
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2 months ago
Cash back tracked after 48hrs, equipment delivered within a week. Great service and information through the post,was contacted up and running without any assistance on the live date.Would recommend as I have just received cashbak after 3months. No problems with broadband speed as we do have 3 people using Internet at the same time.Good value for money.
Utterly Terrible
CheshireBumpkin
(See all their reviews)
(See all their reviews)
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2 months ago
Sky's service has been OK since the service got up and running, but it took a long time for them to send me the equipment to connect to their broadband service.
The cashback experience has been an utter joke. It's 12 months since the last Quidco update, yet there's no sign of my cashback yet. I placed the Sky order in January 2012. Going via Quidco has been absolutely pointless.
Sky Digital TV and Broadband
krupaparesh
(See all their reviews)
(See all their reviews)
1
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2 months ago
It took such as long time to receive cash back from Sky. The cash back amount was lower relative to competitors. Once my contract is finished, I am going to leave sky.
Cashback took a year and was halved in value
user1939968
(See all their reviews)
(See all their reviews)
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2 months ago
Should have received £100.00 cashback. A year later, cashback finally received to the value of £50.00 with no explanation...
sky wont give you any cash back.
user1506046
(See all their reviews)
(See all their reviews)
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2 months ago
i got sky on Nov. and yesterday (after 6 months) they tell me that they wont give me any cash back.
Sky broadband
user2567970
(See all their reviews)
(See all their reviews)
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2 months ago
Sky were great but Quidco still have not paid the cash back, it has been months! Was planning to use this service for a number of things but will not do this until the cash back is paid....very disappointing.
Sky New Subscriber
user2275477
(See all their reviews)
(See all their reviews)
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2 months ago
Very happy with my Sky service and products. Good tracking and timely payout of the cashback! Thanks to Sky and Quidco.
Took over 8 months to get paid cashback
user1955739
(See all their reviews)
(See all their reviews)
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2 months ago
It took over 8 months to get cash back paid and this only because I chased for it. Very frustrating.
Glad I converted to Sky
kjprice
(See all their reviews)
(See all their reviews)
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2 months ago
The conversion from my old ISP to Sky was surprisingly painless and efficient. I really cannot fault Sky at all. The deal through Quidco was excellent. My purchase tracked without any issues and payment was made within about two months.
Takes for ever
user1174109
(See all their reviews)
(See all their reviews)
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2 months ago
had to raise a cash back claim with Quidco in order to get the cash back which they did sort for me
It took over six months to get the cash back but was good deal
Sky TV & Broadband
LACroston
(See all their reviews)
(See all their reviews)
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2 months ago
The cash back payment can take a while but overall it was a very good service. Would definitely recommend using Quidco.
Overall Poor
gaff3y
(See all their reviews)
(See all their reviews)
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2 months ago
Overall it was poor from sky. it took me nearly 6 months to complete my cashback claim so i dont recommend them.
All worked perfectly fine
paulrichards999
(See all their reviews)
(See all their reviews)
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2 months ago
Ordered in December, sky installed without fault - cashback tracked and today, cash back received. The amount advertised has been paid and I didn't even have to chase! excellent all round
Sky Cashback
nasirh
(See all their reviews)
(See all their reviews)
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2 months ago
Cashback process was very smooth and payment was made promptly within 3 months of purchase date. I had to chase Sky a number of times with regards to the M&S vouchers, however these have now been received.
Wish I had done sooner
thespencerfamily
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(See all their reviews)
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2 months ago
Sky broadband was so easy to change literally plug and go. Phone just switched over did not notice it happen. Brilliant. So paying a fraction of my previous costs, excellent service, faster speed and got paid cashback in less than 3 months. Very happy
Cash back
user2655026
(See all their reviews)
(See all their reviews)
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2 months ago
This was the first time I had used quido for anything and I must say its very easy and straightforward not to mention very worthwhile if your looking for a bargain
Very Slow Paying
gmlivingstone
(See all their reviews)
(See all their reviews)
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2 months ago
Still Waiting for the cashback 6 months after it tracked...also recomended a friend...guess thats taking its time too, very poor show from Sky who are normally very good....sort it out sky.
Sky Cashback
markdude
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(See all their reviews)
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2 months ago
Tracked straight away but over two months to get paid. However, £140 in the bank is not to be sniffed at.
Cashback tracked and paid
user1117173
(See all their reviews)
(See all their reviews)
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2 months ago
I expected to have to raise a claim for the cashback after reading previous reviews, but it tracked and was paid in just over 3 months with no chasing. I am having bigger problems getting the M&S vouchers that alsoo came as part of the package from sky, should take 45 days but still waiting - expect to have to chase these.
Decent enough
chaddsuk
(See all their reviews)
(See all their reviews)
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2 months ago
Nothing fancy here you get exactly what you expect. They came when they said, installed it well. It works as I thought it would. Took a while for the cashback.
Great
winstonscott
(See all their reviews)
(See all their reviews)
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2 months ago
Service great; cashback tracked no problem. Wish it was always this easy! No problems at all and would recommend to others.
Reward for doing nothing!
user1075589
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(See all their reviews)
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2 months ago
Always a welcome change to receive cashback into your account!
Cashback generally takes a while so don't expect it straight away, but Sky always do pay up...
Sky Digital TV and Broadband
sheridan3110
(See all their reviews)
(See all their reviews)
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2 months ago
SKy's performance in getting broadband set up was excellent. Everything happenned when they said it would - more than happy. Payment spped was fine - not as good as the delivery service but good value. More than happy!
Amazed
bLaZeR666_uk
(See all their reviews)
(See all their reviews)
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2 months ago
Made purchase on 15th December 2012 Got £140 on the 21st March 2013! 3 months I was expecting at least 6 Months for news, then no payment reading on some of the reviews.
So for my New Sky Package I got £100 MandS Vouchers (in my hand now) and 140 of cashback (in my bank now) thats £240 and I am paying 22 pound a month for my Sky Package.....so I am actually getting sky for a measly £2 per month ! Now that is a bargin
Sky
sarahandmark
(See all their reviews)
(See all their reviews)
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2 months ago
Used to upgrade current sky package and found it quick and easy to do. Tracked and confirmed quickly. Would recommend
Sky
Joseph_Wescott
(See all their reviews)
(See all their reviews)
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2 months ago
On the whole an excellent service from Quidco & Sky.
Very fast tracking and speed on payment within 4 months.
resonable
rajeshkpv2000
(See all their reviews)
(See all their reviews)
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2 months ago
Good package and great customer care but a bit pricey. Installation was quick but it took a bit more than ideal to get broadband. cashback tracked same day and payment speed is not too bad
Better than expected.
user1146438
(See all their reviews)
(See all their reviews)
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2 months ago
The whole proceedure from beginning to end went without a hitch, HD box was delivered withing 48 hours, easy to install, and cashback received as promised within a reasonably short time.
Switch to Sky from O2
ashoksingh
(See all their reviews)
(See all their reviews)
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2 months ago
Switched to Sky for BB and phone only It has 2 months now 2 Direct Debits have been taken I knw my Sky id. Cashback status is still showing as Tracked . I was expecting Confirmed status by now . when I look earlier Sky is average 3 months for getting cashback paid. This status does not seem to be correct.
Average service, no cashback as yet. (edited - cashback now received)
pointforward
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(See all their reviews)
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3 months ago
Switched to Sky via Quidco about 9 months ago. I got their broadband, plus talk service. The broadband speed was comparable to BT, but 'unlimited' for the same price. Include the £95 cashback and £25 M&S voucher, it seemed worthwhile switching. I am still waiting for the cashback, with no sign of it being confirmed, and since switching over, Sky have increased their line rental. All in all it wasn't really worth the bother.
Edit:
After posting this review, Quidcare got in touch and managed to sort the payment out pretty quickly. Changed score to reflect this.
not happy
user2039373
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(See all their reviews)
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3 months ago
ive waited just over the time for cashback with sky, quidco got it confirmed very quickly, i got this product for my brother with multiple subscriptions, it was £140 about for the total i got £50 tracked the whole time, it said before it confirmed when i checked that sky does this, it confirmed today at £50.. he got espn, sports, movies, sky+ and mutv, cant raise a claim as we dont have the id number and stuff.. seriously dissapointed right now but happy il get something!
A year later and still no cashback or conclusion
dreamer75
(See all their reviews)
(See all their reviews)
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3 months ago
That's all really - Sky is Sky, but no cashback a year after raising it. They owe me over £100!
Sky could be better...
Starance
(See all their reviews)
(See all their reviews)
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3 months ago
After signing up, and paying the connection fee's, they set everything up quite quickly.
However, keep in mind that they will take a month's payment in advance on top of the current payment. So far, I have paid Sky £300.37 from 01/12/12 to 01/03/13 that's SkyTV, Broadband and Talk - Great services but ridiculously expensive.
The bill for February was high due to calls, and you pay for all calls including free numbers - don't be fooled. I paid £7 just to call my bank. Without the call charges, the bill would be £67 with Entertainment Extra with Movies. I also cannot change the package, something to do with contract.
Virgin, with 60MB fibreoptic, movies and talk including 08 and other numbers for £5 a month with 500 minutes was around £56 a month.
Finally, I'm still waiting on the cashback.
Broadband speed slower than previous supplier
user1866974
(See all their reviews)
(See all their reviews)
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3 months ago
I rec'd £85 cash back and £25 MnS voucher for broadband and phone. The voucher was emailed to me very quickly and the cash back came through within 3 months.
The broadband set up came through quickly and smoothly, and its relatively cheap, I think it averages at £19 a month including the phone line. However I have had problems with the broadband speed, I was getting 16mb (I am close to the phone exchange), but then it dropped to 4mb. When I call sky they are very helpfull and manage to increase it, but then it drops again.
My previous provider Orange managed a steady 12-14mb and i never had to call them.
Dont Be Tempted!!
valb14
(See all their reviews)
(See all their reviews)
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3 months ago
I have been waiting for cash back from sky of £80 since I completed a transaction through Quidco 5 months ago. It was declined straight away and this was a joke as I had done everything as they had requested through the site. I raised a claim but Im still waiting. Rubbish :(
Avoid at all cost
user2506606
(See all their reviews)
(See all their reviews)
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3 months ago
sky has done nothing but give me issues i sent a complaint 2 months ago and i still don't have a reply if you don't want to get stuck with bills, no service and no way of resolving it then don't join sky.
Great product - Rubbish Payments
Claggy6
(See all their reviews)
(See all their reviews)
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3 months ago
Sky is a great product however the cashback payment is a joke!
Im still waiting from August for my cashback to be confirmed and paid!!!! If you are in a hurry for your cashback DONT choose Sky!
cash back declined
boxers01
(See all their reviews)
(See all their reviews)
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3 months ago
having ordered my sky broadband back in july 2012 my cashback didnt track so i raised a claim, that was approved by sky, so was waiting for my cashback of £120 to be credited to me, only to find this week my cash back has been declined,,,, looking thru this site, i see there are alot of other people having the same problems..
if your thinking of getting sky via quidco, please be careful, and make sure your order tracks,
also quidco should chase sky up re all these cash backs that have been declined
Sky cashback appallingly slow but Quidco support first class
Pootle72
(See all their reviews)
(See all their reviews)
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3 months ago
Ordered as a Father's Day gift in June last year. Sky itself was very efficient with set up and install and we've had no problems with the service. The cashback however was disastrous. At first it didn't track and I misread their convoluted rules so lodged my tracking complaint one day late. Quidco did everything they could to help (although it's intensely frustrating to have to negotiate your way through the system to be able to mail them - fine once you've got a line of communication open though.) and 8 months later i've got the cashback. From what i've seen here and on MSE the fault lies with Sky, but i'm relieved that the 2 Rosies and Jamie kept up the pressure on my behalf and very pleased with their service.
Rubbish service and take note of the Order Number
user1998
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(See all their reviews)
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3 months ago
I purchased Sky via Quidco but the order failed to track. To raise a cashback claim I had to provide my user id and order number. However I was never emailed an order number from Sky and the web page I made the order on was long gone. Phoned Sky and they told me there was no way they could find out the order number. Emailed Quidco to explain the situation and they repeatedly asked me for the order number. I repeatedly told them I didn't have it. Quidco closed my case because I gave up on telling them multiple times I didn't have it. Looks like from the reviews this is a setup to get more business for Sky but find ways of not paying cashback. If only Virgin Media provided services to my area, I was with them before I moved and they were great.
No cashback received
user856608
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(See all their reviews)
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3 months ago
I should have cashback of around £90 for an offer in 2011. Not a single penny was received. I'd recommended this offer to a family member and a friend. They received nothing, either, until they chased it up. I could not chase my claim up as too much time had passed.
SKY Cash Back.
user2325518
(See all their reviews)
(See all their reviews)
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4 months ago
Right, it is a very good deal to get the M&S Vouchers and £80 Quidco cash back! Snap it up!
Only issue is, you have to (I had to) wait 6 months before I got my cash back into my Quidco account then had to wait a further 11 days before it was in my account minus £5 which Quidco took.
Other than that you have to wait half a year for your £80 it is the best deal I found on line or via the phone to SKY, they could not match nor beat this offer!!!!
Never got cashback
user2312495
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(See all their reviews)
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4 months ago
Product delivered and set up fine. However, sky is expensive and when there is a problem their customer service team is terrible. Sky failed to track my order back to Quidco and my £70 cashback was declined. Another issue i have had with sky in a long list of experiences: 'i certainly don't believe in better'
Dont get Sky for the Cashback!
Snowfox
(See all their reviews)
(See all their reviews)
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4 months ago
I got Skyback in June 2012, however I am still waiting for Cashback for movies and sports 8 months later and all Quidco support can say is they have an issue with Sky.
If you have an issue with Sky Quidco, why dont you resolve this with them? They must get a fair amount of business through you. The cashback made the movies and sports package affordable. Without this, its not been worth having.
Im getting fed up of asking for support on this matter and getting fobbed off.
payment isue
user2028875
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(See all their reviews)
1
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4 months ago
i place order with sky 09th of 2012 and they declined my cashback and i submit the query and they confirmed for cashback 30th of october and told be that i will recive my cashback soon but still i am awaiting for my cashback. so its been more than 7 month still i am awaiting for my cashback.
i am very disappointed with cashback speed.
Dreadfully slow
Domestiques
(See all their reviews)
(See all their reviews)
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4 months ago
25th of September I signed up, now February and not a sniff of any cashback, truly the worst for getting cash back. Now an email to Watchdog. Quidco are complicit in this, why offer a retailer if cashback takes months and months to get, if it comes at all.
Edit. 08/02/2013 took it up with quidco on their facebook page, quick and helpful, now being paid in the next payment run.
I'm rich!
natmason84
(See all their reviews)
(See all their reviews)
1
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4 months ago
Purchased sky in November, payment was tracked 2 days after. The confirmation of the tracking came through end of January. Received my email to confirm the payment Thursday, paid Friday! It's free money! I'm not complaining.
Good services terrible Cash back
user2330962
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(See all their reviews)
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4 months ago
Did everything online and in theory earnt £135.00. transaction didnt track, had to raise my own claim. 6 months later. only been paid £100.00 and no reason for the dropped £35.00.
DO NOT EXPECT TO GET EVERYTHING YOU ARE ENTITLED TO.
RIDICULOUSLY SLOW CASHBACK
user2327246
(See all their reviews)
(See all their reviews)
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4 months ago
Sku package, as always is very good - internet speed good - good quality programming, however, the price is now getting ridiculous - it just keeps going up and up. If it wasnt for the offer of £100 MandS vouchers and £100 cashback via Quidco then I would not have purchased so readily, and would have just continued to use a relatives sky account online.
The massive delay in receivibg the cashback, OVER 6 MONTHS to me seemed ridiculous, but considering that to me it is essentially free money, then who am I to argue?
Slow
Sibs21
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(See all their reviews)
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4 months ago
No problem at all with the service in terms of the product. Had to raise a claim and only received the cashback 6 months later. Very slow. Other than that, no complaints.
Excellent
user1956652
(See all their reviews)
(See all their reviews)
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4 months ago
To be honest, i was a little reluctant to go with Sky, as i'd heard a few thnigs about poor broadband performance etc, but with the amount of cash back offered, i couldn't resist.
Can't fault Sky broadband. I'd been with O2 for a number of years, and prior to my transfer to Sky, was paying for an upgrade package with them. Sky broadband much faster.
What else can i say.Speed and cashback. Can't lose.
Cashback slow but M&S voucher rec'd very quickly!
christinastewart705
(See all their reviews)
(See all their reviews)
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4 months ago
Yeah, Sky is expensive but it's all that's available in our area. We are happy with the service, channels etc.
Didn't get cash back
user1216518
(See all their reviews)
(See all their reviews)
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4 months ago
I received part of the deal, which was m&s vouchers. But I didn't receive any of the cash back. Stopped using quidco as there's little point?
Sky package
user823573
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(See all their reviews)
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4 months ago
As of Nov 2012 ; - No problem with the Sky package at all. Broadband speed and telephone service seems good - I am in the centre of a city however so it should be good.
The Cashback has been a shambles taking , so far, 8 months to get. Quidco has been good in communicating with me and keeping me informed but the fact is i still don't have the cashback as advertised.
As of late Nov 2012;- I did finally get cashback but it took about 10 months. It was only after i used their Facebook page on which i complained that it got resolved quickly. In future with ANY company that is slow to respond to complaints i will go the Twitter & Facebook route. It is immediate and widely read.
Average payment speed / Not great for broadband
user2279196
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(See all their reviews)
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4 months ago
Payment took 2 1/2 months although I didn't mind waiting because I thought £75 was quite generous. The TV and Telephone service is okay but the broadband speed ridiculous by today's standards. At times I am getting 0.5 mb/s. Sky offered to release me from the contract but I'll make do until there is a Quidco offer on the Fibre Optic - didn't want to return the £75 or £100 M&S voucher!
they taking too long
user1980478
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(See all their reviews)
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4 months ago
i made purchase couple of months ago but still awaiting for confirmation of my cashback.
not happy with payment speed.
My advice is to avoid Sky completely
BazingaBen
(See all their reviews)
(See all their reviews)
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4 months ago
First off the cashback payment I still haven't received after 8 months but has just been approved took a ridiculous amount of time. It's the reason I went with them and I wish I didn't,
Their support is terrible, I asked for help with the Broadband around 8 times on their forum and received no answer for 6 weeks then all you get is copy and paste replies that blame your house/landline etc. Anything except admitting it's their bad infrastructure so they don't have to do anything.
I'm on a brand new land line and the exchange is outside my house and the broadband gives me a worse ping than I got in 2001 on dial up.
I honestly will never use Sky again.
Brilliant cash back but terrible service
staceystrouther
(See all their reviews)
(See all their reviews)
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4 months ago
Sky offer great cash back, we got over £100 but their customer service is awful. Always waiting on people to call back. Had the same issue with internet for around 18 months but still not fixed (lose connection if using home phone). Took a day off work for installation day (7 weeks after signing up!) but no one came! Came the following week but pulled the plaster off the wall when fitting phone box to wall and never set the the sky box up to use the internet.
Bill
Sev500
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(See all their reviews)
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4 months ago
Decent amount of cashback...but boy was it slow. took me almost a year to get it, wasn't tracked and the service is poor!!! Got it in the end but Sky need to fix up! Faster paying?....Yeah...and I'm the Sultan of Brunei!!!
Watch out if you're in flats
user841059
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(See all their reviews)
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5 months ago
I'll start off by saying that my lack of cashback is entirely my fault as I didn't read the exclusion criteria, however, I still think it's a bit rubbish that the cashback is not paid if you're in a block of flats. It's a pretty common situation and they could have pointed out a bit better.
Never Paid
user961105
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(See all their reviews)
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5 months ago
Mt claim ran for around 4 months but they refused to pay with no explanation. I raised a claim but Quidco were unable to get my money either - this should not be allowed as it is falsly luring someone into thinking they'll get something they'll never see!
Do NOT use Quidco for Sky
andyr1591
(See all their reviews)
(See all their reviews)
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5 months ago
Please do not order sky tv through Quidco.
I asked for advice from Quidco Online Chat to make sure the order tracked.
Despite following this advice Sky have rejected the claim, there is no option to appeal.
Not a happy customer!
Slow
Anthony2oo5
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(See all their reviews)
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5 months ago
Same as some other people, order done in April 2012, not tracked, claim raised and confirmed, but its now Jan 2013 and still no payment or update.
Please don't
sunilgopisetty
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(See all their reviews)
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5 months ago
Please dont take sky through quidco.I got my sky HD all channel package in feb 2012.Still i havent got any cash back.Apparently sky have refused to pay.Even though I have a connection, sky is denying that i havent taken any subscription and quidco can't do anything about that..
Good Cashback, Slow Response
timcreggan
(See all their reviews)
(See all their reviews)
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5 months ago
As title, took six months and a few phone calls to get the right info for the manual claim, but i'm happy to get the £65 back.
Sky HD upgrade
user937813
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(See all their reviews)
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5 months ago
I ordered sky HD as an upgrade with the £50 cash back offer. i did his in September. There was no sign so i raised a claim. It is now January and there is still no sign. What a shame, i would not ave ordered this package if i knew that there would be no cash back!
cashback for sky upgrade
vickybexton
(See all their reviews)
(See all their reviews)
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5 months ago
I placed my order for a sky upgrade to include broadband in April 2012. This did not track so had to raise a claim. It is now January 2013 and have still not received the cashback. If I had known this I would not have bought this product I would have gone with a different provider. I have been a sky customer for many years and feel let down.
So far dissapointed
sitexpert
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(See all their reviews)
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5 months ago
The router range is very low, router stands in the centre location of our bungalow, and any laptop (tried on few) taken to furthest point of the house, get out of the router range. Also there's question of security/privacy as with new router, you can access 192.168.0.1 without password (password block you only from accessing subpages but not the main screen), which mean you don't need password to see router status, type of encryption, used channel, attached devices, etc. If you have new laptop and old printer, the network will run on performance of the slower device. The broadband speed is so far only 7 Mbps, not 8.5Mbps-18Mbps (15Mpbs average), as advertised.
So far, very dissapointed.
SKY Talk & Broadband
user2288012
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(See all their reviews)
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5 months ago
Sky ere very quick with the changeover from BT an it was seamless. Cashback payment took 4 months but I guess they were waiting to make sure there was no cancellation and the payments were being made. No complaints, all in all a good experience.
Sky phone and broadband.
fredbaker
(See all their reviews)
(See all their reviews)
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5 months ago
the service & products are good apart from the SAGEM router they provide which seems to lose wireless settings every couple of months.
also note: it takes 4 months to receive any cashback!
OK product, horrendous customer service
user2338452
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(See all their reviews)
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5 months ago
Installation and product was ok but was over charged for product. Took over 4 attempts of contact for the situation to be resolved and it had to go to a high level complaint. The chat function is the worst, the foreign service agents dont have a clue what they are doing or even understand basic questions. they stick to a script and never do what they say or leave relevant notes on the account so you have to explain yourself over and over again.
GREAT Retailer
dannyhoward
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(See all their reviews)
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5 months ago
JUST OVER 2 MONTHS TO PAY OUT AFTER SIGN UP FASTER THAN RETAILERS WHO SAY ' FASTER PAYMENT ' 5 STARS*****
No issues
user2393087
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(See all their reviews)
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5 months ago
Order tracked just fine, which is good as other orders with others haven't gone so smoothly. Payment was tracked within hours and then confirmed in just under 2 months. Sky were great, knew exactly how to deal with the cashback, placed my order (which was slightly complicated) quickly and installed on the exact date I requested.
Absolutely No Problems
planetindigo
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(See all their reviews)
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5 months ago
I'd read some reviews about problems tracking or receiving cashback from Sky so I was prepared to raise a claim. It turns out I didn't need to. I upgraded our existing Sky broadband to Fibre Optic with the £80 cashback offer. It's just been paid to me less than 3 months after I order it (2 months after installation) - very nice especially so early into the new year!
Saved money and got cashback
Ebaycol
(See all their reviews)
(See all their reviews)
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5 months ago
I had been with Virgin Media for 18 months and yet another price increase made me look what other telephone and broadband services there were. I found by moving to Sky I would get virtually the same services for £10 a month less. Also on top I would get the first six months half price saving even more. I then found out that I would get £100 cashback. So I signed up on-line and then there was a problem as Virgin would not let me take my telephone number with me. So It had to be all re done over the phone. I was concerned that as it was done on the phone the second time and not on-line I would lose my cashback. However a couple of months after starting the service I received £50 and I have just received my second £50 cashback payment which came payable after £50.
I have had no problems other than the slight problem signing up. The service seems just as fast as Virgin which was suppose to be a faster service. The telephone service also seems okay. I don;t have the TV and never get pressured into getting it or contacted about getting it. Overall with the cashback and first six months half price after 12 months of service I am on course to be about £300 better off.
Good
dandu523
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(See all their reviews)
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5 months ago
Cashback paid, as expected. Only concern is I had to wait for 6 months to get total cashback. I am happy to recommend this retailer.
sky broadband
user2449650
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(See all their reviews)
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5 months ago
tracked almost straight away, confirmed within 90 days, just waiting for it to be sent in next payment run. good service.
Long Wait - for cash back!
user1894329
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(See all their reviews)
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5 months ago
Had to wait 5 months for cash back. Now its been confirmed I have to wait longer for it to be paid by quidco. In this period SKY put there rates up so I'm paying over the odds now and no saving made in the long run. should have stuck with TALK TALK.
sky broadband and tv package
martmart
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(See all their reviews)
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5 months ago
Exllent speed and sky service better than all the others by far. Broadband runs 4 laptops with no problems. Would recommend to all
sky changeover and cashback
user1016121
(See all their reviews)
(See all their reviews)
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5 months ago
sky broadband were quick and efficient is sorting out the mess that BT had created,,, after being without a landline or broadband for weeks they dealt with everthing in an effortless way.... good customer service, good pricing. would recommend to all of my friends
Broadband and Home Phone Only - On the whole pretty happy...
gilesdavies
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(See all their reviews)
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5 months ago
As the title states, I am pretty happy with the Broadband I have received from Sky...
I have never had speed issues, and getting about 12 MB speed where with my previous provider on the same line was only giving me a maximum speed of about 6-7 MB (Even though the old provider claimed they also offered up to 20MB Broadband).
I have only had one issue, when my broadband was not working at all and this was due to engineers doing some work on the lines in my road and being down for about 2 hours, which was beyond Sky's control. However when I called them to query the issue (as I was unaware of the engineering work), I didn't find the support team very friendly and seemed dis-interested in dealing with the problem. This is probably my only criticism of the service I have received.
But if the issue had been more major, I could have been very frustrated!
The pricing of the actual broadband is excellent as I got 9 months half price out of a 12 month contract...
The actual line rental was about £2 less than BT a month when I first joined and there was a price rise in this to bring in line with BT earlier this year. I hardly make calls, but the basic line rental fee only gives you free landline calls at weekends, where other supplierrs give you free evening calls too, for the same priced line rental.
It would be nice if Sky could offer a broadband only package, where no line rental is paid OR a line rental fee where you do not get free calls. As we all know you are paying for them really in the monthly fee!
I think the speed of the cashback is a little lame, hence the one star score I gave this. I took out the package in March and is only now at the end of December (nearly 9 months later), that the cashback has been paid. But £50 cashback is great and shouldn't really be complaining!
Poor Sky Experience
johnnyamazing
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(See all their reviews)
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6 months ago
I ordered Sky TV and Broadband in May 2012 and after raising a claim still waiting for confirmation of cashback.
Almost 1 year and no cashback
Tashev
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(See all their reviews)
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6 months ago
I ordered Sky broadband last February 2012 and after raising a claim still waiting for response. Soon it is going be 1 year no payment yet.
Terrible
makeway4fany
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(See all their reviews)
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6 months ago
Getting my cashback from sky digital has been such an awful experience, 7 months later and a lot of emails and quidco reps pursuing for me it has finally been confirmed, come on sky get your act together, cannot thank quidco enough for continuing to chase this for me all this time
If you buy sky through quidco ensure you keep every email they send you until you have your cashback paid!
Just don't pay!
stekaye
(See all their reviews)
(See all their reviews)
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6 months ago
Ordered new Sky installation back in February. Cashback payment is still outstanding, and no sign of paying. This is rubbish.
Very dissappointed
wayne1979
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(See all their reviews)
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6 months ago
It takes several months to show up as tracked, then they without giving any reason they have declined the cash back claim, I have lost out on £150.
TV, Phone & Broadband service OK. Customer Service not so and Cashback/Vouchers not received. :(
swollen
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(See all their reviews)
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6 months ago
Ordered in July 2012 and installed pretty quickly, with broadband & phone. service is okay. HD is great. Sky+ is great. We only took the offer initially as the cashback and vouchers covered the extra cost over and above the cost of our last phone/broadband package with Orange.
Cashback didn't track at first so opened an appeal. Quidco recognised the error but still nothing as yet tracked cashback wise.
Also Marks & Spencer vouchers have still not materialised despite many calls to sky.
Sadly as it seems with most big firms these days once you are signed up on contract customer service is terrible.
Since July there have been two, yes TWO price hikes... :(
Good deal, blows BT away for value and service
BadMutha5
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(See all their reviews)
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6 months ago
Sky have been good so far. A few teething problems, with the occasionally random outage. I can forgive all when I assess how much I have paid after my cashback. Great deal... Keep em coming quidco!
very slow to get cashback
user1910741
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(See all their reviews)
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6 months ago
over 6 months now and still no sign so very poor. Other providers are far quicker! Been told cashback has been tracked but Sky haven't paid.
Sky set up service
user1193828
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(See all their reviews)
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6 months ago
Set up of sky service eg movies etc was very quick. Very helpful and polite engineer. However Had to wait a while for broadband and telephone service as BT had to install a new telegraph pole just for me! Excellent service.
Excellent Service Sky
user1890409
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(See all their reviews)
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6 months ago
What can I say except an exceptional service by Sky; prompt, hassle-free and no questions asked. Considering that this was a large sum of money, I was a little worried it would be slow and difficult to obtain. Particualarly, when some large companies cause a huge amount of disatisfaction and disappointment over very small amounts of money.
Well done Sky!!!!
Prudence
user1958618
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(See all their reviews)
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6 months ago
Read the terms and conditions.
After reading the T&C, look out for any obvious contradictions in the wording.
Ask questions before committing.
Consider raising a claim early, and be sure to chase support staff replies up - make copies.
I'm sure if you follow those prudent steps you will be just fine.
Brilliant if you don't mind waiting a while.
user2315351
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(See all their reviews)
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6 months ago
Got £115 from getting sky Broadband. Be aware it took just under 4 months for the status to change from tracking to confirmed, so do not worry. It is a bit long winded and a lot of effort, but for this kind of money for free, it is worth it!
love sky tv
user2431555
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(See all their reviews)
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6 months ago
sky tv is well worth the money but the broadband sucks its usable but not speedy even though its meant to be good in this area. the Sky serves and fitters are all fine
2 Months and Paid in full
SHARMAN333
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(See all their reviews)
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6 months ago
Only took 2 months to settle the cashback from date of order and full amount tracked and paid. Very happy so would recommend to others
Sky Digital TV Package
user1670844
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(See all their reviews)
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6 months ago
Supplier kept to the agreed delivery dates and provided a good onsite service. Not knowing much about the quality or standard of the Satellite Digital TV service, the product exceeded my expectations.
The deal through Quidco was excellent as was their service. Very satisfied indeed, thank you.
quick tracking
Bevy71
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(See all their reviews)
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6 months ago
Sky had a fantastic offer of cashback when I bought my sky, and still has good offers now. SKy set up and rang to sort out where abouts I lived and access to my property as requested.
Good service
Mujtaba
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(See all their reviews)
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6 months ago
Good online service -user friendly web site. Made navigation and selection of the package very simple. It is easy to add package I believe it ill life very simple if sky allows to remove the channel online as well. So, no hassle to call a customer service.
Sky HD Upgrade
user1027487
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(See all their reviews)
1
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6 months ago
The switchover went smoothly and it's nice to know that existing customers can also get good cashback rewards as well as new customers.
sky cashback
user2328430
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(See all their reviews)
1
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6 months ago
Very happy with quidco did have some doubts but 100% happy. Took about 3 months for cashback to show in my account.
Immediate Tracking + 3 months to payment
user1902374
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(See all their reviews)
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6 months ago
Immediate Tracking + 3 months to payment. What more could you want, £100 cashback means HD only cost £20 for the year, superb!
Sky deal
richard69
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(See all their reviews)
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6 months ago
very good deal from sky, ordered in septemer paid out end of november. The deal was for broadband + phone. got £125 cash back £25 m&s voucher half price broadband for six months then only £19 a month, 12 month contract. Amazing
Read the T&Cs first!
pompeydas
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(See all their reviews)
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6 months ago
I got caught out as I live in a flat as for some stupid reason they don't pay out as its excluded. However for broadband only there is no exclusion yet they tried to fob me off. 6 months down the road and still waiting despite Quidco chasing. Once Sky contract is finished I will get rid of the tv package and go back to FreeSat and use the money saved on a nice holiday instead!
Sky
user2330453
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(See all their reviews)
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7 months ago
Slow to pay the cash back but well worth the wait. love my package and loving the £100 cashback and M&S Vouchers
Good Service
knowledge1
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(See all their reviews)
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7 months ago
I found ordering a sky package to be very easy. The switch over from the provider that I was with at the time was handled by sky who kept me imformed of the progress. I am pleased with sky and have had no problems whatsoever.
Sky Broadband
user1945754
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(See all their reviews)
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7 months ago
TLDR: Very slow cashback (7-8 months).
I went for regular Sky Broadband with the evening and weekend calls package. Speeds are around 18meg down, 1meg up. Although it was stuck on 8meg down for about a month whilst they claimed nothing was wrong and finally it turned out to be a faulty chipset at the exchange. Lots of complaining and phone calls later and it's running decently now, never drops out.
The modem/router is very basic, can't issue WOL commands, doesn't support the DDNS service I use, poor WiFi performance etc. My main reason for sticking with them is the speeds are very stable, don't drop much during peak times and they don't do any bandwidth throttling or shaping (at least as far as I can determine).
Still haven't received any cashback to date, but after 7-8 months it is now confirmed and due to arrive this week. Was meant to be £50 upfront and £50 after 6 months IIRC, so that's out of the window.
Less than desirable!
user1422252
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(See all their reviews)
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7 months ago
Cashback less than expected! 2 Weeks for services to be installed! No phoneline installed! Damaged my walls and to top it off, Sky cancelled my services without reason and still continue to bill me!
Nice
user1893151
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(See all their reviews)
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7 months ago
26 July booked and 3rd November was payment not bad at all and to be fair I was expecting quicker till I looked up the time scales so I feel that was excellent in regards to knowing how long it takes
Cashback never arrived, not vouchers too
ikoodath
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(See all their reviews)
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7 months ago
Be careful when you buy from sky. I purchased broadband no problem cashback tracked and paid after a few months.
Then ordered Sky TV cashback tracked but no amount so I waited the 180 days and raised a claim. There saying i'm only entitled to £30 cashback and £25 vouchers although the deal at the time was £80 cashback and £100 in vouchers.
NOT HAPPY WILL BE CANCELLING AFTER MY YEARS UP.
Good service and fast payment speed.
user1278821
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(See all their reviews)
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7 months ago
Had an all round good experiance with sky fast payment and great service . Only negative point was having to wait for bt to come around and fix the new phone line (over a month wait)
Sky deals, Fibretastic!
cjneon
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(See all their reviews)
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7 months ago
Bought a sky bundle through quidco, was very impressed with Sky's efficiency at installation and activation, the fibre lives up to its promise, my net speed is fantastic, frequently 37-40mbps!
The tracking time was a little over 2 months til it was paid to quidco, as this is my first quidco transaction i'm not sure if thats good or not?
Sky Boradband
emmalouee
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(See all their reviews)
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7 months ago
Broadband is fast as promised and was installed within one week without any hassle.
The price is reasonable with the added bonus of it being half price for 6 months. Really pleased with the product and company's communication.
Sky Boradband
emmalouee
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(See all their reviews)
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7 months ago
Broadband is fast as promised and was installed within one week without any hassle.
The price is reasonable with the added bonus of it being half price for 6 months. Really pleased with the product and company's communication.
slow too pay,
user892549
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(See all their reviews)
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7 months ago
Takes their time paying out through Quidco, but was with sky a month before they put
their prices up, they was quick too install tv, took 3 weeks too install broadband
Sky Broadband, line rental and unlimited calls
user2086678
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(See all their reviews)
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7 months ago
We moved to sky in an attempt to save some money. Originally our line rental was with BT and our internet provided by Zen. Other than the price the prior services were excellent with d/l speeds of ~17mbs, but monthly cost was ~£50. We had a few teething issues transfering to sky during their application process on their website due to a technical issue with their server, but this was quickly and efficiently resolved by their customer support team. Sky CS kept us fully updated on the transfer status and expected change over dates etc. Our only concern was they were prediction a d/l speed of 4-12 mbs, with a minimum of 3.8mb, on what was deemed to be a 14mbs max setup. On connection day everything went fine, and sky phoned the next day to confirm there were no issues. Line training was conducted for the first 10 days, with line speeds starting @ 4mb and finishing at 16mbs. Very impressed overall. 16mbs lines speeds with no drop outs at £19 per month inc line rental and anytime free calls. However from experience, the speed a property can achieve is generally due to the line quality and distance from the exchange - luckily ours is good and as such works seamlessly on sky
Faster than expected
user1920784
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7 months ago
I signed up to sky broadband on the 9th of August for signing up I got £25 M&s vouchers and £120 through quidco, as claimed by all other reviews it seems everyone has had some sort of problem when it came to getting their cashback but today I received mine and have had no problems whatsoever.
Sky fast - Quidco slow.
rob.lucas
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7 months ago
Cashback was paid fairly quickly from Sky. Problem was I only received £50 of the £75 cashback. The remaining £25 (which was part of Quidco's 'Increased Rate' offer - nothing to do with Sky, really) is only just been finalised after 7 months of being told we're waiting for Sky to pay it. I think someone dropped the ball this time.
Cashback takes ages though speed is good
brajagan
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(See all their reviews)
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7 months ago
I changed to Sky from Orange, the speed of broadband is good (much better than Orange). The cash back is supposed to be in two tranches of 50 GBP each. It is still taking time after already waiting for 8 months to get the cash back paid. Keeping fingers crossed!
Excellent
swwchris
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(See all their reviews)
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7 months ago
We moved to Sky about a year ago, everything went as planned with no loss of service at all. The broadband speed trebled, and has stayed very fast and reliable. So all good.
A friend of mine has also just switched from TalkTalk, and had exactly the same experience, with again a much faster broadband speed.
Poor cash back service
user1979112
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(See all their reviews)
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7 months ago
I had purchased sky through quidco in July and have yet to receive my cashback. However, Quidco had been brilliant, I cannot fault their custoemr service and they are genuinely fighting sky for my cashback.
Went Smoothly
bev1975
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7 months ago
Tracking and cashback worked perfectly. Went with Sky broadband unlimited. Great product at a great price. Totally unlimited, reliable connection and no slowdowns no matter the time of day.
Cash back....what cash back!
user959165
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(See all their reviews)
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7 months ago
Claim raised in Feb this year after not being tracked. Now coming to November and still waiting. Service itself from Sky is excellent though and no problems with delivery or switch over from TalkTalk. Come on Quidco sort it out and you wonder why I'm not using you!
great service
user1638389
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(See all their reviews)
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7 months ago
i can recommend sky tv and broadband excellent company and great opportunity to make money via the cashback system with quidco
never tracks, have to make a claim
user1263052
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(See all their reviews)
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8 months ago
As above, never tracks and the cashback amount changes so often you can't keep up with it! Had to make a claim last time to get my cashback and after several errors I finally received it 6 months later, albeit the wrong amount but I had no energy left to pursue it any longer. Just placed another order with them and again it hasn't tracked so had to open a claim. Please sort the Sky tracking out Quidco as the cashback you get from Sky is usually a large amount and something I don't want to risk losing out on.
Good service - poor cash back claim
user1123742
(See all their reviews)
(See all their reviews)
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8 months ago
We moved from Talk Talk to Sky, they have been brilliant. Service is great only hang up is that my cash back claim never showed and I have had to put a claim in, still waiting some 3 months later for it to be sorted.. Not so good from Sky as everything else has been done so fast..
Never again!
jontnt
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(See all their reviews)
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8 months ago
Went via Quidco to benefit from the offer of £95 cashback. I checked the offers a number of times over a month period to ensure I got the best deal. Don't do it unless you clear all your history and cookies after each visit. It would appear that each time I went into the site it left a cookie footprint. Sky have now declined the cashback stating they can't track the transaction and I can't appeal it. £95 out of pocket.
Changed from BT to Sky... and regret it. Only been with them a few months now and have already had to ring 3 times because of the lack of broadband speed. They informed me it was running at less than a 1mb!!! I think dial up was quicker.. They promised it had been sorted out and that a BT engineer would ring to arrange a visit. A week on I am still waiting for the call and the broadband speed is still slow. I cn't watch any film streamlining that I have paid for and am actually now considering cancelling the 12mth contract beause they have clearly breached their side of the agreement!!!
Didn't get paid
Simisan
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8 months ago
I only went for it because of the awesome cashback offer. After waiting 3 months I put in a claim which was denied and then got re-opened as the 'denial was a mistake'. So I waited another 3 months and this time it got denied for real.
Unbelievable. So I now have a 12 month contract with sky tv and broadband but no cashback, even though I have all the documents as proof.
If you're only getting this because it seems like great cashback - maybe you should rethink.
Fantastic smooth switch and great comms
Golly
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(See all their reviews)
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8 months ago
Switched from Talk Talk to Sky and was delighted with the customer service. I got text messages at every stage to keep me informed about progress. The move was pretty seamless and went completely to plan.
The broadband performance has been much better too with no traffic shaping at peak times. I haven't had to call their customer call centre, but anything has to be better than some bloke in India calling himself Dave or Tom and reading off a script that is of no use to man nor beast!
biggest mistake so far - dont use them
user1089514
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8 months ago
horrible service, india call center, weeks to get connected and then couldn't use broadband due to a broken router, complaints fail to get a response, hours spent trying to get problems sorted, cashback not paid, and now overbilling too....no positives to mention...
Swapping to Sky broadband
Andybarts
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8 months ago
I decided to swap from TalkTalk to Sky to take advantage of the 6 months free unlimited broadband and £75 cashback thru Quidco. My phone went dead at 11:am on the Friday and only came back on at 10am the following THURSDAY - the broadband the day after, so a week without a braodband connection. I lost count of the number of times I rang Sky and it took until Tuesday before I managed to get hold of a CS rep who pulled out all the stops to get things back on. I would advise anyone who has a similar problem to stick with it and harass Sky until you are satisfied - I eventually got a free HD box and multi room connection worth £260(I still pay the monthly fee) out of them as compensation.
Wish I'd never changed
fallenxiii
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(See all their reviews)
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8 months ago
I used to be with Plusnet and since changing to Sky I've had nothing but problems. Their prices are inaccurate, their broadband service is unreliable, and their customer service is beyond awful! Think twice before switching to Sky Broadband!
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