We’ve replaced our manual forms with a smarter, faster way to claim. When you select Missing Cashback or In-Store Purchases, you’ll be introduced to Fin, our AI assistant.

Instead of typing out order numbers and amounts manually, you simply:

1. Start a chat with Fin.

2. Upload a screenshot of your order confirmation or receipt.

3. Let Fin do the rest. It scans your image to extract the details and checks if your claim is valid instantly.

For Declined or Incorrect cashback, the process currently remains the same—our friendly support team will collect your details via a quick form and investigate personally.

To help Fin submit your claim quickly, please ensure your screenshot or photo clearly shows:

- The Retailer: Name of the store or website.

- The Order: Order reference or receipt number.

- The Details: Purchase date, time and total amount

- The Order Breakdown: The list of items purchased, payment method, plus any fees, discounts or delivery charges that applied.

Long receipt? Don't worry if it doesn't fit on one screen. Fin will ask for the details, and you can upload as many screenshots as you need before we start the check.

Yes, retailers set strict deadlines for us to enquire about transactions. To ensure we can help, please stick to these timeframes:

Missing Online & In-Store Cashback: You must raise your claim within 45 days of the purchase date.

Declined & Incorrect Amounts: You have up to 6 months from the date the transaction appeared in your activity.

Bought via Quidco Compare? Purchases take longer to process and can take up to 120 days to track automatically. If your cashback is still missing after 120 days, please contact our support team directly, as these cannot currently be processed by Fin.

Contact customer support with your claim ID (found in your activity section) and we’ll cancel it for you.

Fin automatically checks your receipt against your account activity and the retailer's terms to ensure your claim is valid. The most common reasons for a claim being stopped are:

- No Click Found: For online purchases, Fin needs to match your receipt to a 'click' in your Quidco Activity history. If we have no record of you visiting the retailer through Quidco before the purchase, we cannot raise a claim.

- Claims Not Accepted: A small number of retailers do not accept manual claims for missing cashback. If the retailer has a "no claims" policy, we are unable to raise a dispute for untracked transactions.

- Unapproved Vouchers: You used a promo code or student discount that wasn't approved by the retailer for Quidco cashback.

- Payment Method: You paid using a gift card, store credit, or a "Buy Now, Pay Later" provider that the retailer does not allow.

- You're too early: It has been less than 72 hours since your purchase (we need to give the retailer a little time to track it first).

- Ineligible Items: You purchased an item that is excluded from cashback (e.g., specific electronics, gift cards, or contracts).

You can check the status of your claim at any time by visiting your activity page, or asking Fin, our AI assistant.

Quidco Compare purchases work a little differently. Because these policies take longer for providers to validate, they can take up to 120 days to track automatically.

Currently, Fin cannot processes these specific claims, but we're working on it. If your purchase hasn't tracked after 120 days, please contact our support team directly, and we will investigate it for you manually.