Good to know

• If your sales fails to track, please raise a "missing cashback claim" within 30 days of the purchase date. Unfortunately claims received after 30 days will be declined
• If you believe you have been awarded the wrong amount of cashback, please raise an "incorrect claim" within 30 days of purchase. Unfortunately claims received after 30 days will be declined
• All Post Office Life Insurance policies are run through extensive validation checks and cashback will only be paid on valid policies. The eligibility is checked 180 days after the policy start date
• Cashback can be earned simply by clicking through to the retailer and shopping as normal
• Cashback is available on genuine, tracked purchases completed immediately and wholly online
• Purchases at this merchant should appear as pending within 24 hours. They will remain at this status until the retailer confirms the purchase is eligible for cashback. Once this happens your purchase will reach the ‘confirmed’ status on your account
• Cashback may initially track at a lower or higher rate and update to the correct rate on confirmation
• Cashback is not issued by the retailer. If you have any queries regarding cashback or payments, please contact Customer Support directly and not the retailer
• Even though we do our best to keep the information on this page up-to-date, it may be out of date from time to time
• The vast majority of retailers do pay cashback on the full basket price, occasionally some may only pay cashback minus VAT, delivery charges, card payment fees, surcharges, taxes and any other additional charges
• If you purchase products across multiple cashback rates in one session, the lowest rate will track against the full 'basket' amount
• Cashback will only track if the retailer can track your purchase to us. This means that you must click the 'Get Cashback link', go straight through to the retailer website and make the purchase in the same session without exiting your internet browser
• The retailer reserves all rights to take action (including legal action) as is considered necessary in its sole discretion in order to prevent or redress any fraudulent or otherwise unlawful use of their website
• The cashback offered is only available as shown at the time and the retailer reserves the right to withdraw their offering at any time
• Cashback rates are subject to change and may increase or decrease at any time
• This offer is only available to United Kingdom residents who have purchased a valid insurance policy through the retailer
• Cashback will only be paid for a maximum of one purchase per account within a 12 month period