You can request more details of how we use your data and exercise your legal rights by contacting our Information Officer by email at email@example.com or write to us at Information Officer, Quidco, Moneysupermarket House, Saint Davids Park, Ewloe, Chester, CH5 3UZ.
If you have a complaint, you can also use those same contact details to get in touch. We’ll investigate and get back in touch with you as soon as possible.
We’re registered with the Information Commissioner’s Office (ICO) with registration number Z9450695. The ICO is an independent organisation that protects people’s information and privacy rights (www.ico.org.uk).
You also have the right to complain to the ICO at any time. We’d, however, appreciate the chance to deal with your concerns first before you approach the ICO.
We collect and process data that relates to you (called "personal data") for the purposes of the following Quidco Services:
We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is put together in an aggregated and anonymous manner (so that your identity and personal data are not accessible) and does not constitute personal data for legal purposes. For example, we may aggregate your Usage Data and Transaction Data and (a) use it for internal management purposes, and (b) share it with current or prospective retailers. This type of information includes, for example, usage of an Account Holder's Cashback Withdrawal Method, including the types of products that the individual Account Holder purchases, the value of those purchases and the web, app or other channels through which the purchases are made.
We use different methods to collect data from and about you including through:
These are the legal bases we have for holding and processing your personal data:
And here is how we use your personal data, and our relevant legal basis (Our basis) for doing so:
When you register with us, we obtain your Identity Data and Contact Data. That Identity Data and Contact Data may be supplemented over time with other information, such as Transaction Data, and additional or updated Identity Data, Enquiry Data and Contact Data. We use this information to maintain your registration with Quidco and administer our relationship with you. Our basis: Contract.
If you enter into a transaction through the Quidco website or app or provide us with details of a transaction (such as where you are seeking to obtain Cashback on a Quidco ClickSnap purchase), we may use your Identity Data, Contact Data, Enquiry Data, Financial Data (Identifier Card) and Transaction Data to track your transaction and to receive and process Referral Fees. Our basis: Contract and Legitimate Interest (to receive payment of sums owed to us and you).
We use the Cashback Withdrawal Method you have registered in your Account as part of your Financial Data to process and distribute Cashback to you. Our basis: Contract
Where a claim or complaint is raised as to Cashback that may be owed, we may use your Identity Data, Contact Data, Financial Data and Transaction Data, as well as relevant Claims Data, to process that claim or complaint. Our basis: Contract and Legitimate Interest (to receive payment of sums owed to us and you).
We will also use Identity Data, Enquiry Data, Contact Data, Payment Data and Transaction Data to monitor purchases with the objective of helping to prevent fraud. Our basis: Legitimate Interest (fraud-prevention).
From time to time, you may participate in a survey or provide us with feedback or otherwise engage with us in ways that, in combination with other data we hold, may be included in your Profile Data. In using the Quidco (and other) websites and apps, we and our service providers will also collect Technical Data and Profile Data. We use and combine Identity Data, Contact Data, Enquiry Data, Profile Data, Transaction Data, Financial Data, Technical Data, Usage Data and your Marketing and Communications Data to make our products and services, including the Quidco website and app, and the offers and marketing you receive, better and more relevant to you, and to enable us to create content that is more suited to you - and send you more relevant communications. Our basis: Legitimate Interest (marketing our products and services to you and making our products and services more specific to you), Consent (where your consent is necessary).
When you engage with a retailer or a Quidco Associate, you may authorise us to communicate your Identity Data and Contact Data when you apply to or register with that retailer or Quidco Associate. Our basis: Consent
You may also consent to a third party - such as a retailer or Quidco Associate - providing us with Transaction Data concerning your purchase from the retailer or Quidco Associate, which we will combine with your Identity Data, Contact Data, Enquiry Data and Profile Data, in order to market other goods and services to you. For example, if you have booked a hotel through a Quidco Associate, we may be provided with details of your stay - which we may use to market car hire opportunities that we think may interest you. We only do any of this if you have permitted it by giving your consent to the retailer or Quidco Associate. Our basis: Consent.
We use Contact Data, Enquiry Data, Technical Data and Marketing and Communications Data about you that we receive as a result of marketing campaigns addressed to new or existing Account Holders to calculate commission due to the businesses that assist in performing the relevant marketing campaign and help us to analyse your use of Quidco. Our basis: Legitimate Interest (in the marketing, and understanding the use, of Quidco)
We retain records of our financial transactions and contracts with you in order to maintain adequate accounting records and meet legal requirements. Our basis: Obligation.
We use Customer Service Contact Data, and your Identity Data, Enquiry Data and Contact Data to deal with and investigate issues you raise with us, to communicate with you about them and (in the case of Customer Service Contact Data that we de-identify for the purpose) to improve Quidco Services. Our basis: Contract; Legitimate Interest (improving Quidco Services).
We work with online advertising businesses which use small files known as cookies to serve you with advertising that is thought to be relevant to you, based on your previous browsing habits. Gathered data is also used to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaign. Our basis: Consent (in providing you with advertising appropriate to you from third parties).
We will only use your personal data for the above purposes, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal data without your knowledge or consent where this is required or permitted by law.
We keep your personal data for as long as is necessary:
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of that data, the purposes for which we process it, whether we can achieve those purposes through other means, as well as legal, taxation and accounting requirements.
You can request more details of how we apply these criteria by contacting our Information Officer by email at firstname.lastname@example.org.
When the need to keep your personal data ends, we either delete or anonymise it.
Your personal data may be shared with other members of Moneysupermarket Group for the purpose of improving price comparison and cashback products and services, including the Quidco site and app. The Moneysupermarket Group includes MoneySuperMarket, MoneySavingExpert, Decision Technologies, CYTI, Travelsupermarket, icelolly and Podium.
We also share information with various third party businesses, but in each case always for the uses referred to above. These third party businesses are:
We may also disclose your personal data to HM Revenue & Customs, regulators and other authorities who legally require us to do so.
We may also share your personal data with others where to do so is mandated by applicable law.
If we sell our business or assets, your personal data may be provided to the prospective purchaser’s advisers with appropriate legal protections and will be passed to the new owners of the business.
Your Marketing and Communications Data will only be shared with a third party for the purpose of them directly marketing to you where you have consented to that marketing.
We work with third party businesses in the United Kingdom (UK), in the European Economic Area (EEA) and in countries outside of the EEA. If we transfer your personal data outside the EEA to a country that does not provide adequate levels of personal data protection as determined by the European Commission, we’ll put in place legally appropriate safeguards as stated under UK law to require the protection of your personal data, for example by using the international data-transfer agreement, or the international data transfer addendum to the European Commission’s standard contractual clauses for international data transfers as approved by the UK government. You can request details of those safeguards by contacting our Information Officer by email at email@example.com.
We have put in place appropriate security measures intended to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under the UK GDPR, you have the right to:
If you wish to exercise any of the rights set out above, please contact our Information Officer by email at firstname.lastname@example.org. You will not have to pay a fee to exercise any of your legal rights as specified above. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the relevant personal data (or to exercise any of your other legal rights). This is a security measure we take to help avoid your personal data being disclosed to a person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to help speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Your personal information's security is very important to us. Quidco Services uses TLS/SSL encryption (HTTPS) to securely transmit data between your device and our infrastructures. However, no data transmission over the internet can be guaranteed to be totally secure. Certain information, for example, your Cashback Withdrawal Method, is encrypted to minimise the risk of interception during transit.
Access to your Account is password-protected for your privacy and security. While we do our best to protect your personal information you also must protect yourself. What does this mean?
We like to keep in touch with our Account Holders to tell you about the great offers, ideas, products and Quidco Services that we think you might be interested in and let you know about renewal quotes when you use Quidco Compare cashback service.
We will contact you (depending on your contact preferences) via email or by other electronic means such as via social and digital media. If you feel you're getting too many marketing communications from us, you can change the settings in your Account at any time. We have a one click unsubscribe policy, and each communication gives you the opportunity to opt-out of receiving similar future communications. You can also review, change or correct your Identity and Contact Data by signing into your Account and going to the settings tab.
Please bear in mind that it may take a little while for all marketing to stop once you either tell us you’d like to opt out of marketing or withdraw your consent. Marketing may already be in transit to you, in which case we may not be able to immediately stop it. If you opt out of receiving marketing communications from us, your personal information will still be used to improve Quidco Services as described earlier above.
Please also note there are some (non-marketing) communications that are an integral part of the Quidco Services and cannot be opted-out of. These communications cover, amongst other things, changes to the Quidco Services and your transactions with retailers. They can be brought to an end by de-registering your Account.
The date of the most recent revision will appear on this page. If we make significant changes to this policy, we may also notify you by other means such as sending an email. Where required by law we will obtain your consent to make these changes. If you do not agree with any changes please do not continue to use the Quidco Services.
Last updated: 29 June 2023